Subway - Jacksonville
Subway
Description
This local Subway location has garnered mixed reviews, reflecting notable inconsistencies in food quality and service. While some patrons praise the friendliness and efficiency of certain staff members, others express disappointment over improperly made sandwiches and service issues. A standout employee has been recognized for crafting excellent sandwiches, indicating potential training gaps among the team. The restaurant appears to be making strides in improving employee performance, as recent visitors note a cleaner environment and fresher ingredients. However, customers still encounter issues with order accuracy, emphasizing a need for ongoing staff development and quality control.
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Feedback
I ordered a salad online. I ordered extra honey mustard and a few more of certain veggies. When I go to pick up the salad. It's obvious they didn't even read the instructions on how I wanted the salad made. One little drop of honey mustard and theydidn't even add salt or pepper like I asked. Worse service ever. Lazy fast food employees I swear.
I place an order through the subway app for breakfast but it never came through and come to find out they don't sell breakfast. None of the subways in my location do. But the young lady was very nice to help me and resolve the issue. I was very pleased andthankful for her. I got an refund and I will come back very soon for an regular sandwich because they all were nice, friendlyladys and was willing to fix my problem.
I ordered two sandwiches for lunch—one for myself and one for my son. Unfortunately, neither of them was toasted as I had requested. The chicken bacon ranch was missing the bacon, and the spicy Italian didn't include the avocado for which I paid extra. Both sandwiches were poorly assembled, with way too much mustard on the Italian, which completely overwhelmed the other flavors and even stained my hands. I was disappointed to spend a lot of money on such poorly made food.
They only offer plain white or whole wheat bread, and unfortunately, there is no Italian herb and cheese bread available.
The service at this restaurant has definitely gotten better since my last visit. I waited a few months to see if they would bring on new staff, and now I can once again enjoy a sandwich in town with ease. They've done a great job of hiring some quality employees. The restaurant is situated on Main Street.
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More information
QR-Code for the menu
