Applebee's - Jacksonville
Applebee's
Description
This spot delivers wildly mixed experiences: occasional, perfectly cooked meals and an attentive manager sit alongside long waits, missing items, undercooked or cold dishes, and cleanliness concerns. Cocktails can be overly boozy or too sweet. Delivery via DoorDash has produced forgotten sides and unsafe food, leaving patrons wary. Staff professionalism fluctuates from welcoming to unhelpful, making visits hit-or-miss. Regulars praise standout nights, but recurring quality and safety issues suggest caution—especially for delivery orders and diners with dietary or food-safety sensitivities.
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We ordered from Applebee's through DoorDash, and unfortunately, the burger we received was raw—undercooked and unsafe to eat. Additionally, every time we've ordered, they seem to forget an order of fries, which makes us question whether the kitchen staff or the person packing the bags can count properly. We've had issues with raw food multiple times, and since we go through DoorDash, we can't get a refund. We definitely don't want to risk getting sick from undercooked food. Because of these experiences, we will not be ordering from Applebee's again. Be careful if you choose to do so!
I had my first experience at this restaurant and it wasn't great. Upon entering, we were told to sit anywhere, so we chose a booth. We waited there for over 45 minutes without being offered drinks or a menu, despite trying to get the attention of a couple of waitresses. Eventually, we left out of frustration. I can understand if a place is busy, but it was practically empty. On my second visit, which was also during a quiet time, the food took an eternity to arrive. The steaks were overcooked, although they did taste good. I ordered cheesy broccoli, but it came out raw and cold, and the mac and cheese was quite bland. After finishing our meals and stacking the plates, we waited more than 30 minutes just to get the check. I won’t be returning.
Other than my girlfriend discovering a beard hair in her burger, everything else we had was delicious. The manager was very accommodating and promptly apologized for the incident.
Stood there with my daughter waited to be seated nobody around waste of time poor
Cold food, dirty cutlery, dirty floors , worst experience. Dont go here if you value yourself. Edit: The manager came over smelling of alcohol and the little blonde girl had the worst attitude. Thanks for providing my point!Dietary restrictions: Other person at my table had restrictions and said the chicken tasted like shrimp!
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QR-Code for the menu
