Reviews - Casey's
Reviews summary
At this restaurant, customer experiences have been notably mixed, primarily focusing on service and hospitality. Many patrons reported unwelcoming staff, with several instances of being ignored at the counter and receiving begrudging assistance from employees. Issues arose with incorrect orders and handling, leading to disappointing food quality. Despite some positive feedback about individual staff members—highlighting friendly service from Dori and promising potential from a new team member—overall, the impression is that the restaurant struggles with consistency in service quality and customer satisfaction, raising concerns for prospective diners.
Was Ora Schamberger at Casey's a mag?
Ask Dori to make your pizza.. ?. She is amazing. Helpful and friendly. She's the reason we come to this store. We also like the new guy Hunter. He is very polite. Almost shy. He will do good. View all feedback.
What Anthony Fritsch dislikes about Casey's:
I ordered a pizza for pickup, and it was clear that it hadn't been handled carefully. The pizza was squished against the side of the box, and they also overlooked a part of my online order. The staff at the counter appeared indifferent, and I had to ask several times to receive my order. I wouldn’t recommend ordering from this location, especially at night. Additionally, the pizza had noticeably fewer toppings compar... View all feedback.
Reviews from various users
Last update : 29.04.2024
Great gas station, has what you need and pizza.
I stopped by specifically for their breakfast pizza, but unfortunately, it wasn’t available, and I left feeling disappointed.
I ordered a pizza for pickup, and it was clear that it hadn't been handled with care—it was squished against one side of the box. Moreover, none of the extra items I had ordered online were included. When I mentioned this to the clerk, they crumpled up the receipt, and I had to ask multiple times before they finally gave it to me. I would not recommend ordering from this location, especially at night. The amount of toppings on the pizza is significantly less than what you get at the other Casey's locations in Jackson or Scott City.
We placed a pizza order over the phone, and when we arrived, we waited at the counter while two employees completely overlooked us. Eventually, a man from the back came to help. When we got to the cashier and inquired about the price of a sale item displayed at the register, he begrudgingly took a couple of steps to check the price. Overall, the service was very unfriendly!
Terrible customer service. We asked the manager at 9:45am if we could order lunch sandwiches, and she said yes. However, when one of the staff members came over to start making our sandwiches, she didn’t even look at us and seemed upset about being asked to make them. Then, another male employee appeared out of nowhere and asked how many sandwiches we wanted. When I said three, he replied that they don’t start making sandwiches until 11am. This left us very disappointed. Despite the manager’s approval, our sandwiches were never made. I do not recommend ordering from here.
Last update : 03.02.2023
Great gas station, has what they need and pizza.
Ask Dori to make your pizza.. ?. She is amazing. Helpful and friendly. She's the reason we come to this store. We also like the new guy Hunter. He is very polite. Almost shy. He will do good.
Typically I like Casey's and their pizza is one of the best but this time I was a little put off as my pizza sat on the counter while the phone rang off the hook I stood there waiting. It hadn't made it into the pizza box yet. I stood there a good 5 minutes not sure how long my pizza had been sitting there. But I watched flies land on it multiple times. Kinda grossed me out. I'd say if you're taking a pizza out of the oven at least cut it and put it in the box before answering the phone. The person on the line will still be there a minute later.
We ordered a pizza and, upon arriving, we stood at the counter while two staff members completely overlooked us. After a while, a man came from the back to help, but when we asked about the price of an item before placing our order, he stepped away to check the price instead of answering us directly. The overall attitude of the staff was rather unwelcoming!
I ordered a pizza for pickup, and it was clear that it hadn't been handled carefully. The pizza was squished against the side of the box, and they also overlooked a part of my online order. The staff at the counter appeared indifferent, and I had to ask several times to receive my order. I wouldn’t recommend ordering from this location, especially at night. Additionally, the pizza had noticeably fewer toppings compared to other Casey's locations in Jackson or Scott City.
