Dunkin' - Hugo

I asked for a latte with Coconut Milk because and only because I am lactose intolerant!!!! To the employees-never give someone cows milk when they clearly asked... read more I asked for a latte with Coconut Milk because and only because I am lactose intolerant!!!! To the employees-never give someone cows milk when they clearly asked for alternative milk. if you think we won't know you are sorely mistaken. I have consistently been in and out of the bathroom today. To the SOAB that put cows milk in my drink I hope you have a terrible rest of the year

This is the best Dunkin’!!!!The people who work there are ?So nice and have seriously made it an amazing experience every time! LOVE going there! read more This is the best Dunkin’!!!!The people who work there are ?So nice and have seriously made it an amazing experience every time! LOVE going there!

Pulled in 5:55pm drive thru was silent. Pulled to the drive thru window and they were closed. Cashiers still inside. Schedule on the window says 8pm and LED ope... read more Pulled in 5:55pm drive thru was silent. Pulled to the drive thru window and they were closed. Cashiers still inside. Schedule on the window says 8pm and LED open sign on front door was still ON. Told me they closed earlier due to the weather not sure if they meant snowing in MN and they will reopen in April 2023? Haha : Roads were perfectly fine at 5pm, no snow storms or any other odd weather conditions not expected in MN in November were present to close early.

Very disappointing experience. Tried to order 12 hours in advance on the app and the order wouldn 't go through. Placed the order a few hours in advance. It was... read more Very disappointing experience. Tried to order 12 hours in advance on the app and the order wouldn 't go through. Placed the order a few hours in advance. It was all set, but minutes before pick up it was cancelled. Placed the order again to receive the wrongdonuts. One dozen of my donuts order did not match what I ordered. In the 2nd dozen sprinkle donuts had halloween sprinkles inNovember. They looked terrible, not appetizing. After expressing my frustration the District Manager sent a very unprofessionalemail. It actually looked like a phishing email. He offered a dozen donuts on my next visit for the inconvenience , but did notprovide a coupon or a means to redeem. It was a generic response, nothing specific about my experience. Bad service on top ofbad service. If this is how leadership represents, it explains the issues in the store.

7 of us went there to visit after a long time not seeing each other. We asked one girl. Then we asked one guy. The music they were playing was TOO LOUD. We got... read more 7 of us went there to visit after a long time not seeing each other. We asked one girl. Then we asked one guy. The music they were playing was TOO LOUD. We got NO HELP from either person. We will not return to this establishment. And we all purchaseda beverage and food. So Long Dunkin'.