Super Ocakbasi - Menu

I have to start by saying that the food here is really nice however the service was poor. We had to wait over 45 minutes for our food, during this time 2 famili... read more I have to start by saying that the food here is really nice however the service was poor. We had to wait over 45 minutes for our food, during this time 2 families arrived, ordered, ate and left and yet our order still had not arrived. I questioned the waiter 3 times during this time, each time he stated that it is on its way and that we have to be patient if we expect good food. Eventually after a 45 minutes I went to the front to see what was taking them so long, to be told to wait once again. The waiter finally let us know that our order was dropped on the floor and was missed by the chef. Our food finally arrived with a sarcastic comment by the waiter to which I responded by politely stating that we expect to be compensated due to the wait, he ensured that a discount will be given. When it came to paying the bill, the cashier was extremely rude and was not willing to reduce our bill he stated that our drinks had been deducted (two cans of Zup). He than deducted a further £2, we were not impressed. In the end the waiter asked the cashier to meet us halfway and our total bill was reduced by £8 the cashier was not happy by this, he snatched our payment and rudely said that we will be charged double on our next visit; His sarcastic comments and attitude was not appreciated. Considering there are many other turkish restaurants in this area, I would recommend you to go elsewhere where there is a better level of customer service; such as Aziziye however it is popular and therefore reservations are needed to avoid disappointment.

Extremely poor service from a bald chap with tash. It went downhill after 5 of us (not so hungry) had ordered 3 meals and loads of starters; '3 meals for 5 peop... read more Extremely poor service from a bald chap with tash. It went downhill after 5 of us (not so hungry) had ordered 3 meals and loads of starters; '3 meals for 5 people, ' he muttered, shaking his head. He told us bluntly that he had no ice and that they do not provide tap water. Food was ok not great but would not go back there or recommend to anyone when there are so many other choices in the area.