Dunkin' - Groton

It is unacceptable for someone to use foul language when a customer is making a complaint. I could hear the employee making disrespectful comments in the background, which was completely unprofessional. I informed him that I could hear him and asked him to stop. This type of customer service is the worst I have ever experienced. Fortunately, another employee came to assist me and rectified the situation in a professional manner, without the rude behavior and attitude of the previous employee. It is unfortunate that one employee behaved in such a manner, as it does not reflect the professionalism of the other employees. Customers should never feel intimidated or belittled when requesting corrections to their orders. Dunkin' Donuts must address this issue with the employee in question.

Lately it seems staff isnt paying attention to orders. Like today for example, I order 2 orders of mini bagels plain and instead I get 2 orders of everything bagels. My bag even says for the plain bagels. And now I'm at work and cant go back to have this problem fixed.

Incredibly fast and hot. they also hook it on the cream cheese. I hate it when it's all gum and barely cream cheese. other dunkins take notes.

The food at this restaurant is incredibly fast and hot. They also generously spread cream cheese on their bagels, which I appreciate. I can't stand when there's too much bagel and not enough cream cheese. Other Dunkin' Donuts locations should take notes from this place.

Don't have high expectations when you visit Dunkin'. Lately, their service has been subpar. Follow Chris for a difficult ordering experience and potential disputes.