Domino's Pizza - Godfrey

Food was excellent and the service was terrible I waited over 45 minutes for a pizza!

I have ordered from this store multiple times and within the last 3 orders it has taken over 2+ hours for me to get a pizza. I live 2 miles down the road. I have had to drive there to pick up a pizza after ordering it on delivery multiple times. This is getting outrageous. They always say they are “short staffed” but I never have any problems with any of the other pizza chains near me. Unreal

Quite pleased with this location and its service. Will be choosing this store from now on. Thank you!

I'll start by saying that Godfrey store was always great to me until Friday the 19th of January 2024. I'm a regular also I spend so much with the Godfrey store it's unreal. My rating use to be 5 but I have a sour taste in my mouth now. I ordered a couple days prior to the 19th as well and on that day they forgot some of my food so the driver came back and still got it wrong again like how TF do you forget something that you literally just forgot lol baffled me. I called and it was credited to my account. I called on the 19th to order again and use my credits and they only credited one item. So I asked them to look into why my credits didn't all get out on there and the ladies name started with a K I think it was Kelly or something like that that I talked to and she put me on hold for over 20 mins and even came back 10 mins and told me her manager said it'll be a second longer then another 10 mins go by and still on hold. I hung up and then the manager answered and said she didn't know nothing about the call so it left a rather sour taste in my mouth. Needless to say the Godfrey store needs a new owner and employees and new management. I work hard for my money so it felt like y'all was running my pockets. Pure disrespect.

Worst customer service! Manager is extremely rude and unprofessional, to even be in a role of “management”. Delivery driver Elijah is also extremely rude and unprofessional. Both are liars and scammers! Beware!! Was even bad that their other employees had to APOLOGIZE on their behalf for THE MANAGER AND DRIVERS behavior. Don’t order pizza from here unless you want to deal with liars who said they delivered your pizza then refuse to make you new pizza, and hang up on you on the phone. Then call the police on you and THEN try to deliver your pizza after alllllll that, to try and cover her tracks and lies! Horrible establishment!!