Pizza Hut Express - Gastonia

We work at the hospital and we always use this pizza hut and we have had no issues..... tonight I ordered pizza to surprise my coworker for helping me so much the night before.... I called to let him know only to find someone had already order pizza..... I called to cancel my order with no issue.... I tried to cancel online but I screwed it up... somehow my credit card processed my order 7 times (I am sure this is my fault . this pizza hut took care of this without a lot of fuss. greatful and so enjoy their pizza. (we order a lot on 3rd shift at the hospital

Employees who answer phone are extremely rude. It's pathetic they can't be courteous and polite to customers placing orders which in turn help them have a job! If you're so miserable, go get another job!

Ordered online and it promised I could pick up my order in 15-20 minutes, 30 minutes later I'm still waiting. Finally got the pizza but the manager was nice enough to give me a free 2 liter because they were late. Pizza is good for store front pizza

Worthless. Ordered pizza and pasta for delivery. Took over an hour despite being a few minutes away. Pizza was completely dried out and room temp. Pasta was dried over as well. They provided no plates or silverware despite delivering to a hotel so we had to source those ourselves which wasted even more time. 30 bucks down the drain. Tried to reheat the pizza but it was uneatable.

What a dump! We ordered a special for this location from the website and we went and PAID the cashier for this item twenty minutes after it was supposed to be done, only for them to tell us they COULDN 'T make the item in question and say what do you expect US to do about it? It was one of the box meals, which included a medium pizza, small order of breadsticks and cinnastix. The manager actually REFUSED to make these things because, get this, she didn 't have the big box and didn 't want to provide the additional boxes just to give us what we ordered! Now, don 't get me wrong; I wouldn 't complain if when we walked in the door they told us, Sorry, we couldn 't give you this deal. and NOT taken our money, but they took payment for something they didn 't do! We got our money back, but only AFTER some convincing the nice manager that keeping our money would in fact be STEALING. Truth be told, I think they just goofed off and never made the deal and rather than deal with us (three HOURS before closing) they just chose to tell us they didn 't have the right box, because who in their right mind would use such a stupid excuse? So we went down to the Portofino 's and had the most amazing cheese pizza. So guess who 's getting our business from now on? Certainly NOT Pizza Hut!