Krystal - Gainesville
Krystal
Description
Lake City location of Krystal is drawing mixed reviews from customers. Some have complained about the high prices and lackluster food quality, while others have praised the friendly employees and fresh, satisfying meals. Despite varying experiences with speed at the drive-thru and issues with missing or cold items in orders, the standout employees like General Manager Jonna and Antwan Johnson have earned praise for their excellent customer service. Overall, opinions are divided on this Krystal location, but for those looking for a unique little square burger experience, it may still be worth a visit.
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Feedback
Family and I wanted Krystal’s for our trip and the staff there was incredibly rude and disrespectful. They not only got our order wrong but when we went around again to get more food they refused to answer at the drive through, we waited twenty minutes at the drive through window only for the man to say they were closed. It was forty minutes before close. I know that people wanna close but you don’t act so rudely to your customers, which is the number one reason that Krystal’s are closing down.
Just left my food was cold after i just waited 10 minutes for them to ?cook it? the only thing hot was the tots the chicken that they didn?t even make how i asked. Brought it back and the black woman was digging through my bag to see what I ate so shecould refund me. Just ratchet. No sorry or anything probably because they?re racist) but don?t spend your here
At first I was a bit upset about the price, then I got my meal and felt the weight and knew I got a good deal. Highly recommend the 5pk cheeseburgers w/ chili cheese tater tots it was enough for two adults. The person working the window was cool, she gotmy order right first time, and she got the extra stuff I asked for. I loves me some Krystal's, but y'all need to invest somemoney in facility maintenance, just because.
The General Manager Jonna has been there many years and has a very unique relationship with her customers. I love giving and sending them new business because the food speaks for itself. If you didn't know and haven't tried the breakfast there, you musttry. You will be pleased. One employee Antwan Johnson is very pleasant and always ho the extra mile to help.
Fast food, Hot, good price, Quick Game on Krystal. As a 3 star rating was not what you hoped for. Then we , will be there tomorrow for lunch. Let's see. Sorry No. The 3 stars is all we can give. 11/22/22 See photos. It sums up what we see, Dirty ,sticky. Stinky. Otherwise 3 stars
