Panera Bread - Fulton
Panera Bread
Description
In the bustling Fulton area, a new restaurant has opened, offering a mix of modern advantages and familiar drawbacks. While some patrons have enjoyed the cheerful service and fresh selections, others have noted significant issues, such as overly watery chicken noodle soup and items missing from their orders. Complaints about cleanliness and food quality have surfaced, particularly concerning hair in meals and underwhelming sandwiches. The layout, designed primarily for drive-thru convenience, confuses some diners, adding to the overall frustration. Despite mixed reviews, the location garners interest, underscoring the challenges of maintaining quality and efficiency in a competitive market.
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The staff at this restaurant location seem to lack basic competence. I ordered a turkey sandwich and received a sandwich filled only with vegetables, no turkey in sight. It's baffling how they could forget such a crucial element of a sandwich. It's time for them to reevaluate their training and improve their standards. On top of that, on a previous visit, they claimed they didn't serve mac and cheese bread bowls, despite it being clearly listed on the menu. The cleanliness of the location also seems questionable, based on other reviews. This experience was highly disappointing and I wouldn't recommend dining here.
I used the mobile order pick up service through the drive-thru. Initially, I was given the incorrect order and had to ask the attendant to correct it.
I went through the drive-thru and ordered a Smokehouse bbq chicken sandwich, a diet soda, mac and cheese, and 2 cookies.I got home and noticed they gave me regular soda. On the second bite of my sandwich I pulled out a 5 inch hair. I 'm done.I immediately returned to the store. I stood in line for a few minutes, then returned the sandwich and soda and asked for a refund, which they provided.However, I would have thought I would have received an apology, an offer to remake the food, or anything for my trouble. Nope. Not even a simple sorry for the issue . Nothing. And zero concessions on my now cold mac cheese.I don 't usually write bad reviews, but this experience was worthy of one.I will not return.
Great fresh quality ingredients. A little disappointed in the tiny amount of Turkey in the turkey avocado BLT on this particular visit.
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