Mod Pizza - Frisco

Vegetarian options: Limited veggiesDietary restrictions: You can try cauliflower crust read more Vegetarian options: Limited veggiesDietary restrictions: You can try cauliflower crust

Dalon, Christian, and Ren are amazing and took such good care of us tonight! The service is always excellent, every one is always so lovely, and working so hard... read more Dalon, Christian, and Ren are amazing and took such good care of us tonight! The service is always excellent, every one is always so lovely, and working so hard to take care of Is. And the food is excellent. Thank you!Dietary restrictions: Gluten Free

Great service REN and Christian were awesome! Come check them read more Great service REN and Christian were awesome! Come check them

The pizza was delicious. The young lady working deserves 6 stars. She managed to run the ENTIRE operation by herself with a smile. She is amazing! read more The pizza was delicious. The young lady working deserves 6 stars. She managed to run the ENTIRE operation by herself with a smile. She is amazing!

I waited over forty minutes past the scheduled pick up time. Shortly after I went inside to pick up my curbside order another customer asked for a refund since... read more I waited over forty minutes past the scheduled pick up time. Shortly after I went inside to pick up my curbside order another customer asked for a refund since he had been waiting for so long. Several customers received the wrong items and came back toask for correct items. One customer was told that the sauce he ordered online was no longer offered. Scheduled pickup time wasextremely inaccurate. I almost left with someone else 's food because they called out another order by the same first name asmine. The staff was not functioning well. They made errors on several orders before mine. Another customer requested a glutenfree crust and I felt it was very likely that they would not get what they asked for. The process at this restaurant is not goodfor a busy Friday evening scenario. Staff lacked experience and was filling orders 30 to 45 minute past scheduled pick up times.There was serious confusion on whose ordered what and staff threw several pizzas in the garbage during the 40 minute that Ispent waiting in the store for my food. The poor service that was received by me and several other customers this evening isreally the fault of upper and executive management personnel that failed to adequately design an order fulfillment system andfailed to properly train staff in minor crisis resolution techniques. The staff seemed to lack experience and they were notequipped to resolve the crisis which took place during my visit. They did however, do the basic jobs they had to do and theymaintained their composure. The customers present during my visit maintained their composure as well and I think that while thiswas a frustrating experience, the majority would agree that it was mostly just uncomfortable to see the staff struggling andseeing multiple customers disappointed with their incorrect orders.