Mcdonald's - Freeport

American, Chicken, Chicken
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Mcdonald's

Mcdonald's
3.2 / 5 (3429 reviews)

Description

Customers at the restaurant report a wide range of experiences, showcasing remarkable inconsistency. Some patrons faced frustrating ordeals with mobile orders and food quality, such as incorrect items, undercooked burgers, and misplaced orders. Service issues included ignored patrons and rudeness from staff. However, amidst the chaos, others praised the friendly and attentive employees who delivered hot, fresh meals, even during peak times. Late-night visits yielded better service, with the crew taking special care with orders. The disparity in experiences highlights the restaurant’s need for a more reliable service standard to ensure satisfaction for all diners.

Last update: 27.04.2026 from: Angie

Feedback

★ 3.2 / 5 from 3429 reviews
angie-baumann-1
27.04.2026

I am always waiting in line. I go through the drive-thru. I've been there for breakfast and lunch. Every time I order fries they come out cold. Their breakfast is a little better. The workers always seem upset and like they dislike their customers.

pretentiousfly-prete
27.04.2026

Went there this morning and got an oatmeal that was warm water and about 6 oats floating in it unmade. The cookies were stale and cold, and we were given the wrong sandwich. It took over 15 minutes to get an iced coffee and we ended up having to leave it because we were in line. Not trying to blame the staff because I'm sure it's hell to work here. But give them whatever they need to make this not happen please.

elate-cello-1
27.04.2026

This is honestly one of the better McDonald's I've been to. It wasn't busy when me and my friends went here for the end of the school year to get some food and my god was the service incredible! I don't know if the manager was there or not but he was super kind. The service was really good.

steven-whitehurst-1
27.04.2026

You know door dash orders are sent 15 minutes prior to a dasher showing up, and this location has never once had the order ready to go. I have picked up from here 10 plus times and I no longer will. It is literally a waste of time, as I sit here for 10 minutes and you never start the orders until a driver shows up. Treat door dash the same as any other order, it’s your customers! So slow!

skylar-jefferson
27.04.2026

At 8:45pm on a Thursday night all I wanted was a double cheese burger. I ordered online for curbside. After watching multiple cars go through the drive through who had arrived after me, I began to be upset. After a 30 minute wait I was handed my food in silence. No thank you. No apology. Just silence.

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