KFC - Firestone

American, North American, Delivery Services
Menu
Full menu with pictures, prices and categories.

KFC

KFC
3.6 / 5 (324 reviews)

Description

KFC has become a source of mixed experiences, with numerous customers expressing disappointment over service and food quality. Many recount order mishaps, long wait times—even at peak hours—and dry or poorly prepared chicken. Staff professionalism also comes into question, highlighted by encounters with inattentive employees. Despite these criticisms, some patrons still praise specific food items, such as the new nuggets, and recognize certain locations for consistently serving well-prepared chicken. However, the overall consensus suggests that diners may be better off exploring other options for their fried chicken cravings, as this restaurant struggles to maintain its once-stellar reputation.

Last update: 08.04.2026 from: Kariane

Feedback

★ 3.6 / 5 from 324 reviews
auer-kariane
11.06.2025

Not sure about all the negative reviews. Great service. Fresh chicken and sides. Really enjoyable meal. 5 stars.

oswald-durgan
11.06.2025

Used to enjoy kfc but they need to pick it up Popeyes has past them

fprice-vine938
11.06.2025

Bad experiences every time I come to this location. The first time they messed up my order and gave me 3 large orders or mash potatoes and gravy when it was supposed to be mac and cheese and 1 mash potatoes. My fault for not checking before leaving. Thistime they told me I couldn't have all dark meat and that I would have to call 30 minutes ahead of time. I told them I'd wait forthe chicken, it's been over 40 minutes and I've seen them bring out many orders to other customers already.

da-nuong
11.06.2025

Been here several times as its on my way home. Never get orders right. If you want what you ordered you have to go in and verify the order at the counter.

georgia-m-2
21.12.2023

I had a really disappointing experience this evening. My iced tea tasted strange and its color was off. The chicken was dry and tough, as if it had been sitting out all day. I also thought it was ridiculous to pay $3.39 for a small portion of mashed potatoes. And the KFC sauce? It just tasted like bland Thousand Island dressing. The staff member who assisted me was friendly, but he seemed unaware of the issues I was facing. There were definitely a lot of problems.

FAQ

The restaurant also takes credit cards from the common providers as a means of payment.

More information

Suggested nearby restaurants.