Starbucks - Firestone

I will never visit this location again after being berated in front of all the customer for asking a simple question about the cost a drink. I frequently this location often and can’t not believe the way I was treated. I know one customer doesn’t make a difference, but I will never give my money to that location again.

This Starbucks is the worst I've ever been to. The barista was rude and disrespectful.

I recently visited this Starbucks and had one of the best experiences I've ever had at a Starbucks. The pumpkin spice was absolutely perfect and the bacon egg and gouda sandwich was amazing. Lily took my order quickly and efficiently with no issues. I have never had a negative interaction with any of the staff here. I highly recommend this place. ??

Lilly couldn't care less about her job. Was very rude and blew me off in the middle of the expressing my displeasure. I've been spending money in large amounts for years here since my company is right down the street. Came in and ordered a trenti strawberry refresher along with other drinks. Was given a drink without any strawberry in it. Was told they haven't had strawberries all week. When i asked why Lilly didn't feel it necessary to tell me that there was no strawberry even when I ordered that drink. She then rolled her eyes and walked away from me and told me no one likes the strawberries in the drink anyways. Horrible attitude, worse customer service from Lilly. The rest of the staff has always been very nice here. I even requested that she let the future guests no that they are out of strawberry and the waved her hand at me to shoo me away. Again horrible service and attitude and I've always been super cordial with your staff.

The woman took so long in the bathroom without leaving a sign. I ordered a vanilla iced coffee with coconut milk, but it was terrible – hardly any vanilla flavor and not enough coconut milk. If you can't make a simple vanilla coffee, you shouldn't be working at Starbucks. My daughter warned me that the Starbucks in grocery stores don't make drinks properly. I should have gone to the one on hwy 52, they always do a great job. This Safeway location is not worth your money or time.