Quality Inn Fallbrook I-15

I had several guests in town for my wedding and not ONE of them was satisfied with the quality of the room. Stains on sheets, no window screen and no lock. Homeless people in the parking lot. Dirty floors that led to black stained feet/socks. Prison type showers. The Photos are very outdated. There is magically NEVER a manager to issue refunds and even after several emails to “general manager” Pratik (Nick) Patel I still have not gotten a response on refund statuses. I called the front desk to speak to a manager or get a corporate number and they told me to “google it”. Horrible, disgusting place with terrible customer service. DO NOT STAY HERE!

Dirty used bandaid in the shower. Roach bait. Springtails crawling everywhere. Filthy mattress with brown and red stains. They advertise disability rooms online, when I got there the woman at the front desk scoffed and said they had no accessible rooms. I had to have help in and out of their filthy showers because of this, it was humiliating. The only reason we didn’t leave the second we got there is because hotels were booked up because of comic con.

Do not, under any circumstances, reserve a room at this hotel or with any Choice Hotel. Their customer service is absolutely the worst! I made a reservation at 2 pm on a Friday for that same evening. At 5 pm, my husband and daughter had car trouble in Nevada on their way to California. They had to return to Colorado and never made it to the hotel. I called the hotel just after 5 pm to let them know there was an emergency situation and that we needed to cancel. They told me I had to give 24 hours notice however, since I had just made the reservation 3 hours earlier, it would have been impossible to cancel 24 hours ahead. Additionally I was told that the only way to cancel was directly through the hotel manager who, of course, had gone home for the evening/weekend. I was told to send him an email. I did, but of course he didn't get the email until Monday, at which point he told me that the room was held for us and marked as a no show, because I didn't cancel directly through him! I also called Choice hotel customer service and was told that I would be issued a full refund due to the emergency. I was given a confirmation number that insured I would receive the refund. Now, 6 weeks later, I am still trying to get this resolved the hotel manager telling me that he cannot do anything and to go through customer service; and customer service telling they cannot do anything and to go through the hotel manager. Very poor customer service. I have no idea if the rooms are good or bad, but I would recommend staying just about anywhere else!

HORRIBLE! DO NOT STAY HERE!! 3 HUGE BLOOD STAINS IN MATTRESS. Room 110. LOOKS LIKE SOMEONE WAS HURT BAD!Sketchy people hanging out! Dirty, dirty! We got up early and took off! They would not refund so we had to stay. Afraid we or our car would get broken into. Secured all doors. Window above tub! Was open. Smelled awful of urine! Were late getting in or would've left right away! Girl said cops come thru often. Never saw 1. Think.people live there. Charged 148.00. Web said 103. 00. Disgusting. . People walking around! Yuk! Choice should take them off their web, or do something! Worst hotel!!

Hotel seems like it could use renovation.not just paintI've been to worst hotels.paint job wasn't all that good.the door to my room was covered in paint spatter.cheap contractors, cheap workmy room was dustyall the furniture was covered in dust.spiderwebs all over.most were old.bedding was old.sheets weren't bleach white.more like old gray.no blood, cigarette burns, or bed bugs.no hbo or showtimejust basic local channels.burger joint and a mini market a walking distance away.even tho next to a main road, traffic wasn't bad.? ? ?they do have breakfastI don't do breakfast, so I didn't see what they had.price was average.room experience less than expected.