Chipotle Mexican Grill - Eagan

The food is consistently late, and I've noticed they sometimes put a sign on the door stating "online orders only" even when the restaurant is empty. They only... read more The food is consistently late, and I've noticed they sometimes put a sign on the door stating "online orders only" even when the restaurant is empty. They only begin preparing your online order after you've arrived. Additionally, the Pop Ice machine has been out of order for six months. During dinner hours, they frequently run out of ingredients but don't bother restocking, even with plenty of time left before closing. I’m honestly baffled that the staff hasn’t changed; we’ve had over ten disappointing experiences here before finally deciding to write this review.

I had the worst experience at this Chipotle. The first time I visited, I waited 45 minutes for my food, even though there were only two people ahead of me. By t... read more I had the worst experience at this Chipotle. The first time I visited, I waited 45 minutes for my food, even though there were only two people ahead of me. By the time my order was ready, my meal was cold. I thought I’d give this location another shot and ordered online for pickup. I arrived just five minutes after the expected pickup time, but my food hadn’t even been started. There were three employees at the counter, yet none of them began making my bowl, which was puzzling since the restaurant was empty. Overall, it was a terrible experience.

Here’s what I received for a $12 salad bowl (I ordered it online for pickup). There was hardly any guacamole, the lettuce was wilted, and the meat was cold. Ove... read more Here’s what I received for a $12 salad bowl (I ordered it online for pickup). There was hardly any guacamole, the lettuce was wilted, and the meat was cold. Overall, it was quite unappealing.

Absolutely terrible, i ordered for pickup at 3:10 and didn?t get my food until 3:40 and the worst part is, i was one of 6 people in the store by the time i got... read more Absolutely terrible, i ordered for pickup at 3:10 and didn?t get my food until 3:40 and the worst part is, i was one of 6 people in the store by the time i got in and left so it?s not like there was a lot of orders to be made, when i opened the burrito itwas literally a chunk of meat in one spot and no where else

The customer service at Chipotle Mexican Grill was very disappointing. Despite having eight employees on duty when I arrived, only one person was being helped w... read more The customer service at Chipotle Mexican Grill was very disappointing. Despite having eight employees on duty when I arrived, only one person was being helped while the line continued to grow behind me. I waited several minutes without any acknowledgment or reassurance from the staff. Eventually, a reluctant young employee slowly came to take an order, but when it was my turn, I requested chicken and was given steak instead. When I pointed out the mistake, the staff suggested adding chicken to the bowl instead of correcting the order, which didn’t make sense to me. I was pressed for time and didn’t want to hold up the long line, yet no alternative solution or compensation was offered. This wasn’t my first unpleasant visit to this location. Although it’s close to my home, so is Qdoba, and I plan to try that next time.