Chipotle Mexican Grill - Feedback

Every time I order online it is never right when I go to pick it up. They have gotten my order wrong at least 4 times. I didn’t want to order at the counter due... read more Every time I order online it is never right when I go to pick it up. They have gotten my order wrong at least 4 times. I didn’t want to order at the counter due to COVID but I have to do that if I want to get it right. One time they ran out of Sofritas and made our burrito bowls and gave us a free side of chicken. I know they had good intentions, but I didn’t appreciate it sitting next to my vegan food. Both orders on the ticket were complete vegan so I’m not sure why they would give us chicken. And then they wouldn’t take it back and we had to throw it away ourselves. It wasn’t a great experience for us. After that I tried calling the restaurant before driving over, just to make sure they had sofritas but that location never answers the phone. Now I order from QDoba instead. Better price, better taste, fresher and has more vegan options than Chipotle. QDoba even offers Impossible Meat!

Chipotle has recently added Safritas, a non-GMO organic soy-based vegan meat substitute, to their menu. My wife and I both enjoy it thoroughly. If you're vegan... read more Chipotle has recently added Safritas, a non-GMO organic soy-based vegan meat substitute, to their menu. My wife and I both enjoy it thoroughly. If you're vegan or vegetarian and haven't tried it yet, you definitely should. Safritas has given Chipotle a fresh perspective for my family.

Every time I order online and pick it up, my order is never correct. They have gotten my order wrong at least 4 times. I didn't want to order at the counter due... read more Every time I order online and pick it up, my order is never correct. They have gotten my order wrong at least 4 times. I didn't want to order at the counter due to COVID, but I have to in order to ensure my order is correct. One time, they ran out of Sofritas and instead gave us a Burrito with chicken, along with a free side of chicken. While I appreciated the gesture, I was unaware that the chicken was placed next to my vegan food. Both orders on the ticket were meant to be completely vegan, so I was unsure why they gave us chicken. They also refused to take it back, so we had to dispose of it ourselves. Overall, it was not a pleasant experience for us. Since then, I have started ordering from QDoba instead. They offer better prices, tastier food, fresher options, and more vegan choices compared to Chipotle. Additionally, QDoba even has impossible meat on their menu.

Recently, Chipotle added Safritas to their menu, a non-GMO organic soy-based vegan meat alternative. My wife and I both love it, even though we are not vegan or... read more Recently, Chipotle added Safritas to their menu, a non-GMO organic soy-based vegan meat alternative. My wife and I both love it, even though we are not vegan or vegetarian. Whether you follow a plant-based lifestyle or not, this new option at Chipotle offers a fresh perspective for my family!

This location has delivered the quality and taste I expect, pretty much every time I've visited. I appreciate the staff, and the relative cleanliness of the res... read more This location has delivered the quality and taste I expect, pretty much every time I've visited. I appreciate the staff, and the relative cleanliness of the restaurant.

The staff tends to make comments about customers, and it seems like they've been influenced by a lot of reality TV. It’s best to ensure that customers can’t ove... read more The staff tends to make comments about customers, and it seems like they've been influenced by a lot of reality TV. It’s best to ensure that customers can’t overhear these remarks. On a positive note, the food is quite good.

Yesterday evening I went to the Chipotle at Dover 9/30 at 7 p.m., the customer service was so efficient! Whoever worked the shift this night has a great team. t... read more Yesterday evening I went to the Chipotle at Dover 9/30 at 7 p.m., the customer service was so efficient! Whoever worked the shift this night has a great team. they were so busy and packed, but everyone was productive while he was still talking and laughing among their team members. They employed their jobs customers. Great work on employees and managers in this shift! I love an efficient and productive team.

Really impressed by how delicious the food is here! I didn't know what to expect. I ordered the salad with steak, pepper / onion, hot sauce, fresh salsa and sou... read more Really impressed by how delicious the food is here! I didn't know what to expect. I ordered the salad with steak, pepper / onion, hot sauce, fresh salsa and sour cream. Absolutely delicious, better than expected! Will definitely be back.

Don’t order for to-go. This is what you get…. They left my rice and chicken out and it looks like slop : good thing they are bring another chipotle to the area... read more Don’t order for to-go. This is what you get…. They left my rice and chicken out and it looks like slop : good thing they are bring another chipotle to the area because this one has gone down hill.

Update: Food has become just okay. When I open the top to the container of food it’s all just haphazardly thrown in there. I now do mobile ordering to avoid lin... read more Update: Food has become just okay. When I open the top to the container of food it’s all just haphazardly thrown in there. I now do mobile ordering to avoid lines and the lunch rush. I’ve had the pleasure of having to deal with the same rude young girl at the register. Oh yeah, now you have to tell them your name in order to get your food because I guess people are taking food that’s not theirs from the to-go shelves? Anyway, every time I come here I get the same attitude-filled woman who asks my name and then turns to get my order, seals the bag, and throws it at me across the counter lol. I’d hate my life if I worked at Chipotle too but don’t hate the customer for being hungry chile. Initial review: Good food, very crowded for lunchtime which is typical. A bit concerning that you now have to ask the cashier for your food when you do mobile ordering instead of just being able to pick it up from the shelf. Not sure if it’s a Covid thing or a thief thing lol

I ordered food online. When I got to the parking lot to pickup my food I realize that I had left my mask at home. I didn't have anything to cover my face and di... read more I ordered food online. When I got to the parking lot to pickup my food I realize that I had left my mask at home. I didn't have anything to cover my face and didn't want to be rude by walking in without one. Matt the Store Manager was very kind to bring out my order for me. I was definitely very thankful for his kind gesture!

Phoned on the day, left a message and within minutes be called me back. He had also seen my email. Arranged an appointment for the Chipotle Mexican Grill to be... read more Phoned on the day, left a message and within minutes be called me back. He had also seen my email. Arranged an appointment for the Chipotle Mexican Grill to be swept for the day. He turned up bang on time. Very polite and tidy. You'll soon realise Mark loves fireplaces and is knowledgeable about his trade. Chipotle Mexican Grill has a Great service. Can easily recommend. Thanks to Mark!

You can dine in or order takeout. I chose takeout, and the customer service was excellent. There was no wait, and the place was clean and welcoming. read more You can dine in or order takeout. I chose takeout, and the customer service was excellent. There was no wait, and the place was clean and welcoming.

This restaurant has made a remarkable turnaround lately. The service was prompt, the food was served hot, and the staff were both cheerful and welcoming. read more This restaurant has made a remarkable turnaround lately. The service was prompt, the food was served hot, and the staff were both cheerful and welcoming.

My wife has absolutely fallen in love with this restaurant. The portions are generous enough to provide two meals. The prices are reasonable, and the online ord... read more My wife has absolutely fallen in love with this restaurant. The portions are generous enough to provide two meals. The prices are reasonable, and the online ordering process is simple. It’s also quick and easy to pick up your food.