Reviews - Wingstop
Reviews summary
While some customers were disappointed by poor service, dry wings, and long waiting times, others praised the friendly staff, delicious food, and fast service at this Wingstop location. Despite some negative experiences, many patrons continue to return for the quality of the wings and fries. Customers appreciate the accommodating staff and delicious food, highlighting the consistent quality of the menu items. Overall, the restaurant offers a mix of positive and negative experiences, but those who have enjoyed their visits plan to return for more tasty wings and excellent customer service.
Reviews from various users
Last update : 12.05.2025
There are literally employees eating chicken wings at the prep table in full view of customers. I then saw the same worker place the wing bone in a bowl above the prep line. She had been eating with her hands then went back and handled food without washingher hands. Pretty disgusting and I won't be eating here again as a result. I get that your employees need to eat but that's whatbreaks are for. So that they can sit down, eat, then wash their hands before handling other peoples food.
The worst chicken strips ever! The website said 23 26 mins. Got there in 30 and they still weren?t ready. The girl at the front said it would be longer and turned away. As I stood waiting I watched the kitchen staff. It took two of them to get thebags they put the food in. And took quite awhile. Then one decides it?s more important to dance then fill the orders. When Ifinally got my order they forgot my drink and had to ask for a cup. She looked at me like I was inconveniencing her. Needless tosay my food was not good. Chicken was dry, outside was hard, all was chewy. Fries were not done. I will not be going back.
Bottom line, save yourself the time of day and order some Bdubs. Waited an entire hour for a basic wing order. The people working there prioritize giving their friends (Who didnt order anything. free food while other customers wait. Employees wereconstantly leaving the back to talk to all of these friends, very loudly and at the front of lobby! with seemingly 0 concern todo their job. Once we finally arrived home to eat, we were able to see that our wings were completely dry, aside from the poolof grease at the bottom of the basket. Fries were also entirely soggy. We ended up throwing out our food.
I have been here several times. They have always been very nice and friendly. They have never messed up my order. It is consistently delicious! I really love this wingstop! They have definitely gone out of their way to make my experience pleasantand I really appreciate them!
Last update : 28.08.2023
From previous reviews, this location had a rough start. We decided to give them a little time to work out the kinks, and give them a real chance after they have been open for a few weeks. After seeing Wing Stop win 'best wings ' on Good Mythical Morning, we knew we wanted to give them a shot. On Sunday, we decided to place an online order for pick up at 6:30 pm. We decided to go with two 10 pc combos, trying three different flavors, two sides, and two drinks. We also ordered a brownie. Our total was $36 We arrived right at 6:30 and paid for our order at the cash register. They seem to have taken all of the negative feedback to heart. There is a display out that ensures the customer knows all of the quality checks that the servers are supposed to go through. They include reading back your order, confirming orders, double checking to-go orders, etc. I was impressed that they seemed to be actively working on improving their service and quality checks. The workers that I interacted with were very polite and light-hearted, and seemed to be enjoying their jobs. The facility was really clean and looked nice. And it smells SO GOOD. They also have one of those fancy pop machines where you can get tons of add-ins to your standard fare, which is always fun. There was a bit of a backup, and we did have to wait another 10 minutes for our order to be ready, but nothing crazy. When they called up our order, the woman in the kitchen physically showed us all of our food before putting in the to-go containers. FINALLY, THE FOOD. Classic Wings in General- Every SINGLE wing we had was cripsy and crunchy on the outside without the meat being dry. They seemed to be really good quality wings, and were all cooked very well. Note: If you like your wings dripping in sauce, you may want to order extra on the side. Our saucy wings were not overly sauced, but had a lot of flavor to them still. I actually hate super saucy wings, so I preferred this style of wing. Hawaiian- These were lightly sweet and tangy. They were good, but the low scorer out of the three we tried. Louisiana Dry Rub- These were good as well. The heat rating they give is a 3, but I honestly didn 't taste any heat at all. I do wish these had a bit more of the dry rub on them, because it was really tasty. I love dry rub wings, and these are definitely good. I think I would still give BWW the award for my favorite dry rub though. Louisiana Voodoo Fries- Fries topped in Cajun seasoning, ranch, and cheese. YUM. Now, they obviously get a little soggy under condiments like that, but the flavor holds up really well and they were fresh and super tasty. Cajun Fried Corn- A My husband doesn 't care for corn, and he tried and loved these! I appreciate that they are cut into smaller ears so it 's easier to eat them and you don 't get as messy. The flavor is smokey, sweet, and finger-licking good. I WILL be getting these again! Garlic Parmesan- HOLY. MOLY. Let me just say that I usually don 't like Garlic Parmesan wings. These are a game changer. They were perfection. They were super crispy, with a nice sheen of garlic sauce. I LOVE that they topped them with Parmesan too, and not the super cheap kind that smells and tastes like feet. When we go back, I 'm going to order these and only these, so I don 't have to share with anyone. These are all-star wings, you guys. #ForeverLove Brownie- Again, I must preface this by saying I am a really picky brownie person. I prefer fudgy brownies over cake brownies, because cake ones are always so darn dry. I was skeptical, because these were definitely cake brownies. I AM SORRY FOR DOUBTING YOU LITTLE BROWNIE. This cake brownie was so moist and supple that I was instantly conflicted about my stance on brownies. I think I need to eat 5 more to get some clarity on how I feel... We will definitely be back!
Last update : 27.04.2023
Bill, the owner, was very pleasant. He took my order and the order was finished in a short time. Just in the previous night I visited this place for the first time and with the wings and the fries so fabulous, these trips to Wingstop will continue. Thank you, Bill.
Forgot it was potluck Monday at work, so I ordered 20 tenders. This was my first time ordering from Wingstop and I was not disappointed. The chicken tenders had just the right amount of chicken to the crispy breading. While waiting for the order I added seasoned fries... seriously, try the fries! Everyone enjoyed the tenders and fries. The staff at the Merle Hay location , are very friendly and accommodating.
The cashier and the other associate were friendly. Our orders were accurate. But these were some of the dryest bone in wings I have ever eaten. Meaning the meat on the bones was tough Not sure if they were over done or left under a heat lamp for to long.
The food was delicious and freshly cooked as usual. My wife had questions about the sharpness of some of the sauces and the staff was very helpful. It wasn't my first visit, and it won't be my last, because we love this restaurant and this special place.
This was a great experience. The restaurant was easily navigated and convenient. It was clean and the sidewalk was well cared for in the midst of inclement weather. The cashier was in training, but was able to offer great customer satisfaction. The food was cooked to order, was fresh and tasted as expected. Good quality food l.