Cade's Grill - Counce
Cade's Grill
Description
The restaurant experience is a mixed bag, showcasing both significant flaws and highlights. Many patrons report disappointing service, with slow wait times and orders being mishandled, including missing items and poor food quality. Several noted concerns about cleanliness and food safety practices. Conversely, some guests enjoyed tasty dishes and praised a warm atmosphere, particularly relishing standout items. Staff interactions varied, with some receiving high marks for customer service, while others felt neglected. Ultimately, while a few visitors left delighted, many expressed hesitation to return unless significant improvements are made in coordination, service speed, and food handling safety.
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Feedback
My partner and I arrived around 2:30 PM, only to find that the grill was closed. I mentioned that their schedule indicates they are open until 8 PM, and any changes to that timetable should be clearly posted.
Only giving 1 star because it is the lowest star available. If you are in a hurry...pass this restaurant by. They are super slow ?.They do not wear gloves to prepare food.Hair is hanging down while food is being prepared.Deep fryer shut off and the employee dropped the fries into cold grease.Called in order and still had to wait.Needs management supervision and a Servsafe class would help alot.Asked for a refund and employee and the manager allowed my husband to walk out without giving one.Paid 22 for no food but beats getting sick ? We won't be back.
We stopped this morning for breakfast. The food was really good, the atmosphere was really good and the customer service was AWESOME. We will be back for more visits. Thanks for such a pleasant experience…?
FYI if you eat here, dont leave a tip. They take the tips their servers earn and give them all to the owner's wife.
Great service and great food!!!
