Dunkin' - Coppell

Ah! The Dunkin' Donuts egg and cheese croissant and hash browns are always a comforting breakfast choice. You know exactly what to expect in terms of taste at a... read more Ah! The Dunkin' Donuts egg and cheese croissant and hash browns are always a comforting breakfast choice. You know exactly what to expect in terms of taste at any national franchise, but the one thing that can really make a difference is the service. Unfortunately, that was quite disappointing here. The staff could be friendlier instead of grumpy.

There were flies in the donut display, and when I pointed it out, the staff claimed it was just one fly. The customer service was poor, and on top of that, they... read more There were flies in the donut display, and when I pointed it out, the staff claimed it was just one fly. The customer service was poor, and on top of that, they forgot to give me some of the donuts I ordered.

Coffee fresh. Cashier very pleasant and friendly. Drive through was pretty fast. Highly recommend. read more Coffee fresh. Cashier very pleasant and friendly. Drive through was pretty fast. Highly recommend.

I go to this Dunkin because my workplace is nearby. This is the second time this has happened. They don?t put your drink to the top. They have this gap that?s u... read more I go to this Dunkin because my workplace is nearby. This is the second time this has happened. They don?t put your drink to the top. They have this gap that?s undeniable. I purchased matcha latte but it doesn?t taste much matcha hence the color is verylight green. There?s definitely a bad time and a good time to go and never consistent. Some people don?t know how to make drinks

We have been fo this location 3 times. The previous 2 times, service was slow and limited on donut options. The most recent was a Saturday afternoon. The store... read more We have been fo this location 3 times. The previous 2 times, service was slow and limited on donut options. The most recent was a Saturday afternoon. The store was not busy at all, but the phone was ringing non stop. I ordered 3 simple drinks and 2 donutsat 3:15pm. It was 3:30pm, so I finally had to ask the young lady if they were working on my order yet, seems they forgot (3staff members). They forgot which donuts I ordered, I had to remind them it was a glazed with sprinkles, and a toasted coconut.I finally received my order at 3:34pm. Totally unacceptable, will not return to this location. This store needs a lot of work ifthey want to be successful.