Hooks Chops - Commack

Overall great experience-We had Excellent, friendly service, great atmosphere (ate outside), and delicious food. The waiter was very accommodating to food aller... read more Overall great experience-We had Excellent, friendly service, great atmosphere (ate outside), and delicious food. The waiter was very accommodating to food allergies and sensitivities. After the sun went down it got a little colder our waiter offered a heater and set it up right by our table which was very nice it made it more comfortable.

Beautiful outdoor location with music and attentive staff but food is only ok. Wife had swordfish which was tasteless and I had NY Strip with fries. Strip was o... read more Beautiful outdoor location with music and attentive staff but food is only ok. Wife had swordfish which was tasteless and I had NY Strip with fries. Strip was outback quality but priced higher. Wife complained to manager about the swordfish and he said he would tell the chef but didnt offer any compensation to return.

This is a good local spot. We have had dinner and it was very good. We have also went for the band and had drinks apps. Nice atmosphere and a good crowd read more This is a good local spot. We have had dinner and it was very good. We have also went for the band and had drinks apps. Nice atmosphere and a good crowd

The manager displayed a disappointing demeanor, and the customer service was subpar. I typically don’t write reviews, but his arrogant attitude was quite off-pu... read more The manager displayed a disappointing demeanor, and the customer service was subpar. I typically don’t write reviews, but his arrogant attitude was quite off-putting. The live music was excessively loud, making it difficult for my party to converse with one another. It was 8:00 PM on a Saturday night. When we approached the manager to express our concerns about the volume, he responded with, “This is a lively restaurant.” Looking around at the predominantly older crowd, I couldn’t help but think otherwise. We won’t be returning!

The service was outstanding. Our waiter, Brendan, deserves to be an instructor in the hospitality field. It’s clear that when staff put in the effort, customers... read more The service was outstanding. Our waiter, Brendan, deserves to be an instructor in the hospitality field. It’s clear that when staff put in the effort, customers are inclined to order more and leave larger tips. Honestly, I likely would have ordered at least $100 less in food and drinks if Brendan had been like many of the indifferent staff I've encountered recently in the service industry. Additionally, we were pleasantly approached by various managers and owners who made our birthday celebrations feel truly special. The food was exceptional, with everyone enjoying their entrees, appetizers, and drinks. The rainbow cake special was absolutely delightful. Overall, it was a fantastic first visit, and I look forward to returning to celebrate other occasions.