Panera Bread - Clark

I was pretty upset to arrive home and see that I was given the wrong sandwich. Ham sandwich with no onions or tomatoes yet I received some kind of chicken sandw... read more I was pretty upset to arrive home and see that I was given the wrong sandwich. Ham sandwich with no onions or tomatoes yet I received some kind of chicken sandwich with lettuce tomatoes drenched in some kind of sauce.

The restaurant is not very clean, and the music is excessively loud, even in the early morning. read more The restaurant is not very clean, and the music is excessively loud, even in the early morning.

Awful experience. Every time I request and pay for extra toppings on my salad, they never include them. Additionally, they gave me the wrong dressing, completel... read more Awful experience. Every time I request and pay for extra toppings on my salad, they never include them. Additionally, they gave me the wrong dressing, completely ruining my salad. They really need to hire staff who are more attentive. This isn't the first, second, or even third time this has happened. It's honestly unacceptable.

I've always been treated like a person not just customer. read more I've always been treated like a person not just customer.

I've been trying Panera again lately after a long absence. A few weeks ago, I discovered the Green Goddess Cobb Salad with chicken and have had a yen for it sin... read more I've been trying Panera again lately after a long absence. A few weeks ago, I discovered the Green Goddess Cobb Salad with chicken and have had a yen for it since.The first time I ordered it, at this location, they were out of avocado, which was totally fine as the rest of the salad more than made up for it. At a visit to the Somerville location, I got the salad only to discover when I got home that there was no chicken on it. By that point, I was too far away to do anything about it.Today I returned to the Clark location to try my luck. Ordered at the touchpad, made sure the avocado was included in the order. Picked up the indoor window and took my order back to my car. I was about to drive away when I realized I should check to make sure everything was included. Good thing I did while the avocado was on the salad, there was no chicken. Eggs, yes, but no actual chicken.Ya gotta wonder... when the food prep people don't include an ingredient that's actually part of the name of the dish... what's going on?I went back inside and asked if, indeed, there was supposed to be chicken that this issue happened twice, at two locations. Honestly, it made me wonder if some Panera lawyer had advised that egg could suffice for chicken as some sort of cost cutting move. The manager introduced herself, apologized profusely for the oversight and got it fixed quickly. I really appreciated the customer focused attitude and hope it's a good sign for this location, as I noticed other reviews aren't too great.