Chili's Grill - Clark
Chili's Grill
Description
The restaurant offers a range of experiences, from delightful meals to disappointing service. While many patrons praise the food quality and variety, others report issues with freshness and portion sizes. Service inconsistencies abound, with some guests encountering long wait times and unhelpful management. However, polite staff members consistently stand out, providing a glimmer of hope amidst chaos. The atmosphere is generally enjoyable, though cleanliness, particularly in restrooms, raises concerns. Overall, while some diners leave satisfied and eager to return, others express frustration, suggesting a need for improvement in service and food preparation.
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I have been here since about 3:10pm and I’m just getting a drink at 4:00pm the lunch is over, I was told by the bartender it was no happy hour only to be told by the customer next to me that it is happy hour, because that’s what she told him and he’s been ordering all day. The bartender was asking for help and the manager didn’t help or get help until a lady at the bar wanted to leave because of the terrible service. The manager came over did something to the register never acknowledged any of the customers or said anything never apologized for the inconvenience or the long wait. He had the bartender running the bar and half of the floor by herself. I asked to speak to the manager to tell him my frustrations and he didn’t care he didn’t apologize for being understaffed or for the long wait. I asked his name he didn’t want to tell me so I asked the staff, I was told his name is Mr. Oscar. Oscar needs to be retrained as a manager he has no management skills at all. I then asked him was it happy hour cause I was confused because I was told no by staff but yes by customers so I asked the manager to be sure he said no it’s not so I said the customers said they are ordering happy hour, he then said oh yeah from 3-6 ?? I have never been to such a circus. But Liyah the bartender was amazing she had great customer service. Thanks again Liyah for your hospitality, you should teach the manager some hospitality. Still didn’t get asked about my food order and it’s 4:25 so I can’t give a review on that.
The food was great, the service was ok, the atmosphere is pretty good until I stepped into the men's bathroom water everywhere like someone took a bath paper towels on the floor over flowing the garbage can. Also someone stuck a wad of paper towels to the door of one of the stalls like they are 10 years
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