Subway - Clarence-Rockland

Was served by the most delightfully, polite young man. Named started with a D. His customer service skills were exemplary to say the least. Both subs were toasted grilled to our liking with generous fresh portions of all of the ingredients we asked for with the nicest, friendliest smile. This young man will definitely excel in any line of work requiring customer service. He didn't miss a beat. They are definitely lucky to have him. .

Wait time is rediculous, 30 minutes to serve 4-5 people. Slow

This subway doesn’t take coupons from the local paper. That’s the reason we went! The owner needs to rethink his policy. You make money on me even if I use a coupon. We won’t be back. We will choose somewhere else.

Over the past few months I have been to this Subway about 4 times and each time gets worse. I am a very patient, sympathetic person however I get so frustrated when I visit this place. Wait times are ridiculous, the young people working there are very polite, but they all run around in circles, nobody knowing what to do. They run out of everything all the time!! Where is the manager? Why don't you have someone there during the rush times to help these young kids and teach them properly how to operate? I feel bad for them constantly getting insulted and blamed for something that is clearly the managements fault. Terrible boss leaving your employees like that. I will not be returning to this establishment again. If I want Subway, I'll drive to Alfred or Orleans as I just can't deal with this place anymore.

Going here on a Friday for supper is a hit or miss. Ya never now if they have bread or if the meat you want. And don't expect Michael YoungSenior District Manager to help.