Highland Coffee House - Cincinnati

Everyone who rates this place low is lame and a bad customer i just know it. everyone who works here is rad and extremely kind. if you’re taking up a table for hours you better be ordering more than like 3 dollars lmao. Like in what world would that ever be okay….. and then to leave no tip because all they did was “give you a hot cup of water and a tea bag”. nah yall are just bad customers study in a library if you don’t want pay money. highlands is great

This place used to be awesome when the owner was working there. He would work alone but always made your drink with a smile, had great conversation and made you feel welcomed there. They have a new guy making the drinks and serving food and he ALWAYS comes off overwhelmed and acts bothered if you order more than one drink. And please don’t order food or he gets snippy. He is obviously overwhelmed and his frustration is deflected onto his patrons. I get that it’s a busy place and there is only one staff member there but being treated as if you’re bothering someone and getting served drinks that definitely don’t live up to what they used to be, totally kills the cool vibe this place used to have. I don’t think I’ll be coming here anymore. If the owner is ever back that may change.

Way too expensive! Food and drinks are way too expensive for such small portions, there’s a $5 minimum for debit card (so I cant just buy something quick), they enforce a $6/hour minimum or they’ll charge you a study fee, every person at the table has to pay, so you can’t sit peacefully with your friends. I do not recommend this place unless they change prices. Sucks for broke college kids!

Really lovely coffee shop, with a retro vibe (cash machine from the 40s even) and a nice atmosphere. Also great hospitality and smiles, and apple pie hot chocolate are delicious!

Normally, I have great experiences here I buy my coffee, no problems, and have ALWAYS tipped when I 've gone. I am a frequent visitor of this coffee joint (maybe twice a week) and again, have ALWAYS tipped. Last night, I spent the $6 on a cup of cider, and Rob (or Ray, whichever one has the long hair) simply dropped it off at my table. No issues, everything was fine. An hour or so later, I walk up to check out and decide not to leave a tip which is my own decision and which is perfectly acceptable. I 'm then standing around my friend 's table, saying goodbye, when Ray waves my receipt around and says, By the way, we only make $3 an hour so tips are appreciated. If you had friends who were servers you would know that. I was speechless this was probably the rudest customer service I 'd ever had. I am livid about this literally enough to make me never want to go back. If I 'm going to tip, I 'm tipping for receiving good and KIND service which I did not receive last night. I couldn 't believe he called me out in front of everyone for my own financial decision. Very disappointed I have to leave this review, but I 'm disgusted he hassled me for a tip for what was already a $6 drink. This staff needs to learn how to quite literally just be kind to their customers before they lose all of them.