The Duck - Bournemouth

The service was great before! Now it's like a choir to serve the customer that team member today in orange hemd would be more on his phone talking to the bar staff instead of doing his job. we. have helped us to menus and wait. we are from the circo lounge much better service with attentive employees, youngs they need to play on their game, otherwise customers will go elsewhere! it is very quiet, so no exclusive for hustle and bus services.

Delicious food with a good variety of options. Wraps, burgers, nachos, Mac n cheese, ribs. Fun bar ambience even though we went for lunch. We will be back for an evening meal.

My review on my first visit to the duck westbourne. 1. Food is 4* can improve. We had the tempura prawns which were cooked perfectly,5*. I had the BBQ big boy,3*. What let my dish down, the dry chicken and not so soft corn on...cob. The ribs however were the best I've ever had, juicy, tender goodness that even my partner had to steal from my plate. Price range med-high. Wait time for food shortly after our drinks arrived 2. Cocktails is 3*, please please can you adjust your flavour profiles for your cocktails. Some are good and some are just . For instance the mojito, the mint in there is not just for aesthetics. Should be able to taste. Please bare in mind I know everyone has different preferences but a mojito is a standard cocktail. Wait time for drinks from ordering 15-20 mins. Prices arevage. 3. Service is 2*, now here is were it needs the most improvement. Firstly door person greeted us with a smile and we were greeted again by a waitress with a pleasant manner. Our reserved table was taken up by 2 drinkers who were asked politely to move to the bar. Table was not cleaned down prior to us sitting. We waited for a short time before having our order taken, great so far so good. Drinks then food. After receiving our dishes, not once did anyone come over to ask how they were and if everything is ok. Only when we were finished, someone came over to clear the table and asked if we wanted more drinks. Again no concern on the food. The bill, here is were I have been so disappointed with the service. Waited over 20 mins while staff did other things including chatting to each other before I decided to get up and leave, yes only then did the waitress say have you paid? Well no, I've been waiting for over 20 mins. Oh you should of put your hand up to get my attention.... seriously put my hand up! Wow . Like I'm back in school. If you are going to serve high end food at top tier prices, then the service must be the same. I've had better service at other places where the food was terrible. This place is great. Greatish food with music and you can even have a dance if you wanted. Yes it is a bar/ food vendor but if they wish to keep their high end kitchen staff, the service needs improving. Atmosphere was slightly loud with excellent music playing, great choice of food and drink. Would love to come back and not drive to have an all out night in this venue. Overall score on this occasion 3.5* I look forward to my next visit

Big thanks to the amazing team at The Duck, especially Aaron, for making my birthday night out go better than I could have dreamed of! Aaron was attentive from the second we arrived and nothing was too much trouble. We had fab, freshly made cocktails and the Duck's ever-reliable Nachos. I have never ever had a bad night out in this place. There's always a great atmosphere, good music, great DJs and it's very dog friendly too. Best bar for miles around!!

Always good service here. Great Guinness too. Highly recommended. Staff are great. Always pretty busy so decent atmosphere.