Van Dyk - Bolsover

Disappointed from the outset. Booked for a 60th Birthday with a months notice, I initially requested for the table to be dressed for the occasion at the point o... read more Disappointed from the outset. Booked for a 60th Birthday with a months notice, I initially requested for the table to be dressed for the occasion at the point of booking. I received no feedback. I sent an email two weeks later requesting a response, none...

Very disappointing evening. I was not going to leave a review as we decided it was just one of those bad experiences and we just wouldn’t go back again. However... read more Very disappointing evening. I was not going to leave a review as we decided it was just one of those bad experiences and we just wouldn’t go back again. However, after seeing the patronising and plainly rude responses from Van Dyk’s on here to other...

What a shambles! We sat down at 7pm and waited 40mins for any kind of service, we asked for a menu and was told ‘there aren’t any left’ we managed to find one o... read more What a shambles! We sat down at 7pm and waited 40mins for any kind of service, we asked for a menu and was told ‘there aren’t any left’ we managed to find one online! We again asked for a drinks menu and was told they don’t have them?! Very poor range of drinks offered when the waitress tried to remember them all. We ordered our food which came quite quickly, but still no drinks after now been seated for over an hour! We finished our food and still no drinks...we went up to the bar area and was told there was no order for us, please why isn’t there anyone in charge?!! The bill came......11 main courses on our bill for 6 people seated!! I just despair, I feel sorry for the poorly trained short staffed waitress staff. This shows just pure greed comes to mind, let’s get as many people into one place and give everyone a really terrible experience.

Totally unacceptable, food wait, service and food quality all poor. 4* hotel supposedly. Seems to be trending in one direction. Venue is lovely but they need to... read more Totally unacceptable, food wait, service and food quality all poor. 4* hotel supposedly. Seems to be trending in one direction. Venue is lovely but they need to get their act together. A very disappointing experience. No, I am not a Karen, but I refuse to accept this level of service from anyone.

It may be a 4star hotel but it really isn’t worth the money, I wouldn’t waste my money staying here again. Decor is nice enough, Food is average for the price.... read more It may be a 4star hotel but it really isn’t worth the money, I wouldn’t waste my money staying here again. Decor is nice enough, Food is average for the price. For saying Covid has had them shut for so long you’d think they’d be more receptive to customers needs and be more flexible, The staff were not helpful to issues you need resolving and the attitudes are disgraceful.