Van Dyk - Full Menu

The Restaurant in the evening was absolutely freezing I had to keep my coat on throughout the meal . The waiter plonked the bottle of wine on our table unopened... read more The Restaurant in the evening was absolutely freezing I had to keep my coat on throughout the meal . The waiter plonked the bottle of wine on our table unopened with glasses and walked away !! Serve yourself !! Then the food arrived by a robot which was better service than most of the staff ! The only thing which was good was the food, credit to the chef who cooked the meal . I like to talk but felt that the table distance was to vast and I hate shouting across, but we had noise from the disco and table and chairs scrapping across the floor as the staff were setting up for breakfast. I will not be returning again due to lack of care/ service from most of the staff are untrained for a restaurant of this standard . It is such a shame as my family have used this hotel/ restaurant for over 40 years with some great memories from my childhood.

Sunday dinner food was outstanding!! The customer service however was terrible. I don’t mind being served by actual robots I think the novelty is great but I do... read more Sunday dinner food was outstanding!! The customer service however was terrible. I don’t mind being served by actual robots I think the novelty is great but I do mind being served by arrogant staff who ignore the customer and are rude. The only waiting staff who showed any integrity and authenticity was a staff member who was being trained. We waited 10 mins for drinks, they didn’t come, then reordered when we gave our dessert order, 5 mins later the drinks came and another 10 mins later the same drinks order came again. The waiter assured us they would be taken off the bill. They weren’t!! my husband asked for them to be removed, the bar manager said he would need to verify my husband identified which waiter it was the waiter then blamed it on some one else! Again we waited 20 mins for the bill, my husband lost his patience and went to the maitre d desk where he was ignored three times!!! Very poor there is a negative culture here amongst staff. Such as shame as the food is excellent and the setting and the surroundings are lovely. Looking at the response from management on other trip advisor reviews I don’t think there is any serious reflection on what is wrong with the service no urgency to act on feedback!