Menu - Little Caesars

My wife and I visited the restaurant and waited for over 10 minutes without being attended to, despite the presence of two other customers. We could hear the ma... read more My wife and I visited the restaurant and waited for over 10 minutes without being attended to, despite the presence of two other customers. We could hear the manager reprimanding the staff in the kitchen, which seemed to take priority over customer service. Don't worry, we won't be coming back to disturb you any further.

I usually have great experiences at this restaurant, but I had some issues on my recent visit at 6 PM when I went through the drive-thru. After waiting for abou... read more I usually have great experiences at this restaurant, but I had some issues on my recent visit at 6 PM when I went through the drive-thru. After waiting for about five minutes, a young man came to the window and told me he would be with me shortly. A moment later, an older gentleman leaned out of the window, clasped his hands, and gave me a look that made me feel like I was interrupting him. I ordered three pizzas—two pepperoni and one cheese—along with three Crazy Breads and some sauces. I handed him my credit card, and he returned with the pizzas, Crazy Breads, and one sauce, mentioning that I would be getting two more sauces. While I was still waiting for my credit card, he handed it back to me along with the receipt and two extra sauces, which were only a quarter full. At this point, I was ready to leave, so I thanked him. When I got home, I found that most of the Crazy Bread wasn't cooked properly, and I received two cheese pizzas instead of the two pepperoni I had ordered. I literally watched as he entered my order into the computer, so it was clear where the mistake happened. Normally, I drive from Janesville to this location because the quality is typically better, but this experience has made me reconsider. This employee, Curtis, has a choice to make: he can either represent the business in a professional manner or find another job. We all know that many businesses are understaffed right now, but that shouldn't mean the quality of food and customer service should suffer. After this visit, I'm left wondering which location to choose between Janesville and Beloit, hoping for a better experience at one of them.