Chipotle Mexican Grill - Baltimore

I came in to pick up my online order I realized I forgot to add something, so I got in line when I got to the front, the staff was having trouble viewing online orders. One of the women working apologized to me politely asked if I could show her my order. I did she made it for me perfectly in a timely manner. Every single person working was super friendly the customers were being very immature about the online orders being down and should?ve treated the staff way better. I feel so bad that they?ve had to deal with these entitled customers. But all of those women kept their cool stayed professional. *all while having the store clean food seemed fresh and organized. Just wanted to acknowledge the team.

This Chipotle is TERRIBLE. DO NOT GO HERE. First time I ever went they told me they do not take gift cards. The second time I went, I ordered mobile order pick-up and I was missing two items. I went back inside and they told me they were out of chips and queso. They did give me the other item I already paid for that was missing. The containers that they put my food in were not put on correctly and food was EVERYWHERE in the bag. meanwhile, the dining room was DISGUSTING. Avoid at all costs.

The restaurant was a mess, with trash strewn everywhere despite not being busy. The staff seemed to be standing around while a line formed and the garbage overflowed. The food was unappetizing, overcooked, and inedible. I was informed that there was no manager on duty and was advised to call back if I had any issues. The tacos were unappealing, and I also didn’t receive a receipt.

There was a long wait time for service. The customer before me had been waited on, then the waitress walked away. I was the second person in the line. There were four people behind me. The lady behind me said, is someone coming to take care of us. The serving station was sloppy and the service personnel were just standing around. Maybe it was a shift change, or no leadership/manager in place. The food was delicious, that brought the rating to 3 stars. I usually go to the one at Golden Ring whe're the lines are long, but service is phenomenally better.

When you place a mobile order here, there's only about a 10% chance of receiving what you actually requested. In fact, they've only gotten my mobile order right three times in total. This time, I specifically ordered extra chicken and extra rice, but this is what I ended up with.