Paws - Aurora

I am a very understanding individual, and I’ve worked in the food industry with understaffing. But this was the worst dining experience I’ve ever had. To start,... read more I am a very understanding individual, and I’ve worked in the food industry with understaffing. But this was the worst dining experience I’ve ever had. To start, my fish sandwich still had the skin on it so I gave it back but was offered nothing toreplace it. My wife’s $20+ chicken salad was romaine lettuce from the grocery store with a wad of chicken placed on top(uncut). I could’ve made this at home for $3. Another person had cold potatoes and broccoli. Some people got their dinners20-30 minutes before others and the first ones to eat were those who got the grilled cheese. Why in the world would you cookthat first when you know it’s the easiest thing to make? We as the guests ended up being the ones to fill everyone’s waterback up, otherwise I’d still be waiting to have it refilled. There was only one waitress to cover the bar, food, and it wasfor an 85th birthday party for around 20-25 people (we were the only ones there). If you couldn’t handle the party size, youshouldn’t have accepted to host; and that’s a management problem. Very disappointed in a place where they charge you an armand a leg to just eat there. This is the definition of ripping people off. You’re supposed to eat what you pay for and Iwould’ve rather gone down the street to McDonalds and paid them the prices I was being charged. It’s a shame such a niceplace doesn’t live up to the expectations of the pricing on their menu. I will never come back to this place and I hope othersthink twice before deciding to open their wallets and eat here.

I am a very understanding individual and have worked in the food industry. But that was the worst culinary experience I ever had. At the beginning my fish sandw... read more I am a very understanding individual and have worked in the food industry. But that was the worst culinary experience I ever had. At the beginning my fish sandwich had the skin on it, so I gave it back, but there was nothing offered to replace it. My wife $20 chicken salad was raw salad from grocery store with a watt chicken (uncut). Can I? ve made this at home for $3. Another person had cold potatoes and broccoli. Some people got their dinner 20-30 minutes before others and the first were those who got the grilled cheese. Why in the world would you cook that first when you know? We as the guests ended the ones that all fill water up again, otherwise I would still wait to fill it again. There was only one waitress to cover the bar, food, and it was for a 85. Birthday celebration for around 20-25 people (we were the only ones there). If you cannot handle the party size, you should not have accepted to host; and this is a management problem. Very disappointed in a place where you can charge an arm and a leg to just eat there. That's the definition of tearing people off. You're supposed to eat what you pay for and me? the road went to McDonalds and paid them the prizes I was charged. It is a shame that such a beautiful place does not meet the expectations of prices on their menu. I will never come to this place again and I hope others think twice before they decide to open their wallets and eat here.

I have been to Paws during Happy Hour not once or twice but many times. That is proof of the fact that I love this place. Any restaurant that makes me go again... read more I have been to Paws during Happy Hour not once or twice but many times. That is proof of the fact that I love this place. Any restaurant that makes me go again and again has a couple of things going besides being a very convenient location. One is service and the the other, of course, is the quality of food. In the service area, I haven't seen a better person than Mitch. He makes an exceptional old fashioned but I have also had gin and tonic as well as scotch. He has a very pleasant personality' Also hard working and pays good attention to any customer needing help. I admire him since he is also a student at other times. In the food area, I love the brussel sprouts and the calamari but I cannot leave without the sushi rolls and the sashimi. Hopefully the managers read this review.

We ordered the ribs, and as Chicago natives, we know what good ribs taste like. Paws' ribs are the best we've had in the 25 years since leaving Chicago. The mea... read more We ordered the ribs, and as Chicago natives, we know what good ribs taste like. Paws' ribs are the best we've had in the 25 years since leaving Chicago. The meat was perfectly cooked, the sauce was outstanding, and they weren’t dry at all. The portion size was generous; we shared a full rack and even had leftovers! (They should definitely offer a half rack option.) We took a moment to thank the chef personally for the incredible meal. Thank you for a wonderful dinner!

During my stay at the Bertram Inn, I attempted to place a pickup order over the phone, but unfortunately, the restaurant did not answer. So, I decided to go dow... read more During my stay at the Bertram Inn, I attempted to place a pickup order over the phone, but unfortunately, the restaurant did not answer. So, I decided to go down in person to place my order with a server at the sushi bar. After waiting for 30 minutes without any update, I had to inquire about my food, at which point my order was finally provided. Although the restaurant wasn’t busy, it felt like I had been overlooked. Once I returned to my room and opened my meal, I discovered that they had forgotten my son's hot dog. This meant I had to head back to the restaurant again, resulting in another 10-minute wait. The spaghetti squash had a strange taste reminiscent of solidified white wine, which was quite unappetizing. The salmon was acceptable, the Brussels sprouts and tempura asparagus were decent, but the hot dog turned out to be the highlight of the meal. The fries, on the other hand, were very bland. Given this experience, I would prefer to grab snacks from the front desk rather than dine at the restaurant again, even in a pinch while staying at the hotel.