Panera Bread - Aurora

These people $65 for 2 whole salads and 2 whole sandwiches. When I came home, the whole job was wrong! the manager zak would replace only 2 of the 4 items! fire... read more These people $65 for 2 whole salads and 2 whole sandwiches. When I came home, the whole job was wrong! the manager zak would replace only 2 of the 4 items! firehouse subs is mine now!

Overall I have found this to be one of the best Paneras in the country. Here's why. Yes they still screw up basic things on orders every single Panera does/ the... read more Overall I have found this to be one of the best Paneras in the country. Here's why. Yes they still screw up basic things on orders every single Panera does/ their quality check is on paper, not a real thing they do (former employees will tell you). Makes delivery a pain because you have to call Panera every time. However the folks here are super professional. They work with you, get creative and genuinely try to make things right vs check the box. I like Panera so I'll likely start coming to this specific location going forward. P.S. you get 5 stars when you can reduce errors to be not noticeable.

Food is ok, bread is great. Service is not good, not enough meat on salads, they forgot our croutons and then looked at me like I was rude for bringing my salad... read more Food is ok, bread is great. Service is not good, not enough meat on salads, they forgot our croutons and then looked at me like I was rude for bringing my salad back. One actually was fighting laughing. Ridiculous. Soup was served cold, probably would fail the food safety inspectors test for temperature.

I went to Panera around noon for lunch. James assisted me and he was extremely friendly, even making me laugh about my salad choice. He definitely deserves a ra... read more I went to Panera around noon for lunch. James assisted me and he was extremely friendly, even making me laugh about my salad choice. He definitely deserves a raise! It's rare to find people who provide excellent customer service these days, but he truly seemed to enjoy his job.

The lobby was clean and the staff was friendly. Susanna assisted us at the register and was sweet and helpful. The food was delicious and prepared quickly. The... read more The lobby was clean and the staff was friendly. Susanna assisted us at the register and was sweet and helpful. The food was delicious and prepared quickly. The patio offered beautiful views of the mountains, making it the perfect spot to meet up with a friend.