Reviews
What Hoyt Ryan doesn't like about Krystal:
1. Drive thru order not taken at the speaker. I waited a while and was told to drive around to the window to take my order. 2. Even face to face, I had to repeat my order multiple times to the cashier. It was still wrong. But food was hot. 3. Was randomly charged for a bag of ice. When I pointed it out to the cashier, she told me that they don 't sell ice. Well... 4. Instead of offering a refund, she asked if I wanted something else. Not really. I ordered what I wanted already. 5. When I said, Okay fine, small fry , she pointed out that the fries cost more than the ice. Okay fine, please just refund the ice. She thought about it and went and got the fries. Smh. What Jessica Edwards likes about Krystal:
Haven't been to a Krystal in years! It was just like I remembered! The customer service was amazing! Everyone was so nice! Got our food fast, despite it being busy. Love the decorations and artwork at this location! I'll be coming back again when I'm in the area. View all feedback.
Reviews from various websites
It's 2 o'clock. the workers need 20/25 minutes to bring more food for preparation. we had the opportunity to wait in half an hour or come back. I think it shoul...
read moreThere are often only one or two employees inside, so even small orders can take one because and if someone orders more than one meal before them, they will wait...
read moreOn the way to another workstation that was stopped by krystal. car in front of us gets order and away. car in front of him still moves. lady goes in. the man co...
read moreHere's müll. it took an hour to get 12 burgers and I was the only person in the line. the customer service is terrible and will not go back.
The absolute worst customer service ever! Food horrible. Service horrible. Do Not Go!!!!! It was an elderly lady that took my order very rude on the speaker.
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read moreThe reviews for the restaurant were mixed, with some diners praising the food quality and excellent customer service, while others expressed dissatisfaction with the slow service and issues with their orders. Some customers reported long wait times, incorrect orders, and unprofessional behavior from the staff. However, there were also positive comments about the speed of service, friendly staff, and tasty food. Overall, it appears that experiences at this restaurant may vary, but many diners appreciated the hot and fresh food offerings despite the service challenges.
The staff was so polite. The lobby was really cute and was clean from what we saw from the drive-thru. The food was fresh and hot. The only complaint I have is...
read moreHaven't been to a Krystal in years! It was just like I remembered! The customer service was amazing! Everyone was so nice! Got our food fast, despite it being b...
read moreWas a vary long line with a long wait and when I got up to the window I felt like I was rushed and I hate when I go somewhere to spend money and it's like the p...
read moreThere is frequently only one or two employees inside so even small orders can take a while and if someone ahead of you ordered more than one meal, you'll be wai...
read more1. Drive thru order not taken at the speaker. I waited a while and was told to drive around to the window to take my order. 2. Even face to face, I had to repea...
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read moreThis is without question the best Krystal's in Atlanta!
The food is delicious and the employees have excellent customer service skills!
Haven't been to a Krystal in years! It was just like I remembered! The customer service was amazing! Everyone was so nice! Got our food fast, despite it being b...
read moreOmg.. they have completely rebranded the whole store! They have the coolest photo opportunities! I absolutely love their chili cheese pups. They have the peach...
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