KFC - Appleton
KFC
Description
Frequent customers report significant frustrations at this KFC location, citing poor service and locked doors that hamper order pickups. Food quality has noticeably declined, with complaints of overcooked chicken, small portions, and inconsistent pricing. Management appears unresponsive, often deflecting concerns and showing hostility toward dissatisfied patrons. Additionally, some diners experienced what they perceived as discriminatory treatment, contributing to a tense and unpleasant atmosphere. Overall, patrons express disappointment with the declining standards, poor customer care, and uncomfortable environment, which have collectively marred their dining experience and deterred repeat visits.
Feedback
Went there today at 12:30 with a large order and the doors were locked. Two other cars drove up while I was there. The lady even walked around the building to the other door and it was locked. We were all pissed. Why would you have the doors locked during the noon time rush? Kinda stupid. The guys I was picking up for didn't get to eat today. They said they will never go there or order from there again. And the other people who were there sure weren't impressed. Doubt if I'll go out of my way to go there again.
So disappointed! I used to frequent this KFC and even though the drive thru employee was very nice, I will not be returning. My 8 pc. Chicken nuggets meal was extremely small in size and overcooked and side dishes were mediocre.
I've tried to pick up DoorDash deliveries from this restaurant several times, but it's been frustrating. No one answers at the drive-thru, and the doors are always locked. When you finally manage to speak to someone, they just direct you to the drive-thru again.
Store closed at lunch. Kids going in and out. Sketchy business. Waited 20 minutes for my order. Never again
So, what was so wrong about this KFC? The people at this drive through were intentionally taking longer (affirmed through use of their own affirmative facial expressions (demonstrating contempt and intentional exhibition of spite when spite was not an expected nor anticipated value of the equation (on my part because I was a white person. White people discrimination.And, whenever I kept looking at them as if it was no big deal. As if what they were doing to me was optimistically unintentional. As if what they were doing to me was acceptable and not a big deal. As if the consequences that may/might occur (that they were intentionally imposing/wishing to impose upon me would effect me, wouldn't necessarily affect me so much.These people intentionally made sure I was aware that they were purposefully making the order take longer because I was a white person: willful discrimination based on categorical racism. When both the intent for their own malicious intention were repeatedly denied and gently dismissed/brushed off (in and for the respect of these restaurant workers (and their sake of work .So, whether what they were doing was ethical is up for debate. But, it certainly didn't feel like it big-picture wise.Perhaps from their perspective.But the interpersonal-discourse indicated passive-aggressiveness and hostility.For the sake of all these interconnected interpersonal communication relationships and intertwines, I have to say I was disgruntled after finishing my time here. Saddened, depressed, worried, concerned, afraid, and nervous.
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