The Crown Room - Albuquerque

Excellent prime rib eye steak. dome perfectly as requested. pleasure ambience lounge music. read more Excellent prime rib eye steak. dome perfectly as requested. pleasure ambience lounge music.

Lovely ambiance; very good food, service excellent. Plenty of free parking. Really appreciate a quiet room which is a rarity these days. read more Lovely ambiance; very good food, service excellent. Plenty of free parking. Really appreciate a quiet room which is a rarity these days.

They canceled their Mother’s Day brunch without any notice. People were showing up for their reservations only to find out they were not open. No text message,... read more They canceled their Mother’s Day brunch without any notice. People were showing up for their reservations only to find out they were not open. No text message, no email, no phone call. I asked to speak to a manager and they the person at the players club said the manager was busy. Awful experience.

Apparently COVID has taken its toll. At one time I considered this to be one of the top restaurants in the City. We arrived with a party of six for an important... read more Apparently COVID has taken its toll. At one time I considered this to be one of the top restaurants in the City. We arrived with a party of six for an important birthday dinner on Thursday I had tried at the last minute to add three more people but they said it could not be done. Much to our surprise, we were the only party there all evening (we left about 8:00). The reason we could not add anyone is that they did not have the staff available to serve only our original six, since we were the only reservations (I guess the word is already out). The whole evening was saved by a delightful Waitperson, Kenni. She was also the hostess, the bartender, server, and even cleaned up a couple of broken sorbet glasses that fell when they were being served. The prices for the various meals were expected high end (Lobster, Filets, Porterhouse and Salmon), but the overall quality was low and most of the food was served room temperature. They explained that the food warmer had broken and they did not have a replacement. They graciously removed the Porterhouse from the bill, but gave it to us anyway (treat for the doggies). The scalloped cheese potatoes were the memorable standout of the evening, along with the attentive and delightful service by Kenni (who informed us it was her last night there). Dennis, the chef also prepared some nice Cherries Jubilee and Bananas Foster at table side, and apologized for the other miscues during the evening. Overall, how sad, because the Crown Room had been a wonderful escape for us in the past from other restaurants in Albuquerque.

Manager is very rude and unprofessional. Wade was behind schedule all night making people who had reservations wait we waited one hour pass reservation time and... read more Manager is very rude and unprofessional. Wade was behind schedule all night making people who had reservations wait we waited one hour pass reservation time and told we would have to wait because they were not ready not a good valentine’s gift thanks