Grand Slam Grill - Olean
Grand Slam Grill
Description
A popular mall restaurant praised for generous portions, standout steaks and New York–style cheesecake, offering a casual, family-friendly dining experience with generally fast, friendly service. However, guests report inconsistent hospitality — from rude staff and spotty drink refills to undercooked steaks — plus strict seating policies, delivery hiccups and occasional early closing. Expect excellent food and a warm atmosphere, but be prepared for variable service and operational quirks.
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I visited a place called "Grand Slam," but unfortunately, it missed the mark. Our server, Amanda, was quite rude and didn't check on us during our meal. The so-called “world famous wings” were overcooked and dry—definitely not worth the price. If you're willing to throw money away, go for it! Meal type: Dinner Food: 2/5 Service: 1/5 Atmosphere: 3/5
They are really slipping! Our waitress was incredibly inattentive. She spent most of her time on her phone and chatting with other staff instead of taking care of us. We even had to flag down another waitress to get help since our waitress was again just standing around and gossiping. We needed ranch, drink refills, and we received two raw, drippy onion rings. In the end, we only tipped her $6. Two of our onion rings were raw, and three of our wings were burnt to the point of being rock hard. To top it off, the ranch was extremely salty. On a positive note, the burger and the steak fries were absolutely amazing!
It's absurd to make you wait to be seated until your entire party arrives, especially when the restaurant is empty. They claimed it was a new rule. The waitress argued with us when we asked a question about the menu, which was unprofessional. Having to ask for another drink when the place was empty is simply unacceptable for customer service. It was ridiculous to see her reach over patrons rudely to grab a piece of silverware. I could understand if it were busy and they needed to clear tables quickly, but as it stands, we've decided to take our business elsewhere. When you treat your paying customers like you don't need them, they will respond in kind and go somewhere else.
Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Cheesecake, On Deck Donut Burger, Hamburger, Grilled Shrimp Kabob with Sundried Tomato Aioli, Chocolate Peanut Butter Reese's Pie, Chicken Parmeson 1 2, Arugula Salad, Steak Sandwich, Cowboy Steak, Stuffed Mushrooms, Fried Calamari, Loin Pork Chop with Jalapeño Relish, Arugula Salad with Grilled Shrimp, Spaghetti and Meatballs, Very Salty Wings, Wedge Salad
On the road in the pipeline industry from LA, I stopped in for an early dinner. Had a really good smash burger and a few delicious stellas on tap. I had a great conversation with the dayshift woman bartender (didn't catch her name). Also had a great talk with a few of the patrons. Will definitely return next time I'm in town. Service: Dine in Food: 5 Service: 5 Atmosphere: 5
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QR-Code for the menu
