Costa - Wokingham

We have come here several times, which is a positive reflection in itself. It offers a better choice of food than the next closest Costa, particularly in terms of salads, and there is always adjacent parking available. I haven't ever used the drive thro' service, but it seems popular. Inside the cafe is relatively bright and spacious, and generally clean (unlike many Costas I have seen, where prompt table clearing is the exception rather than the rule). The toilets have always been in acceptable condition. The one negative, which regrettably is a consistent feature here, is a perception (not unique to me so I'm refusing to take it personally) that staff would prefer if you had gone elsewhere.

Visited on a very quiet Sunday afternoon. 5 or more staff but service painfully slow. Seating area untidy and no one attended to clearing tables or dirty floor.

As frequent goers to Costa this one has some great features: Drive Through Option Free Parking Outdoor Indoor Seating Next to Aldi (cheap nibbles ; Very rarely too busy to not get a seat Unfortunately the staff let the place down. I've been here 3 4 times and had pretty much the same, uninterested customer service. Staff seem too busy chatting to each other lacking in basic customer interraction. My visit to Costa at Rose Kiln Lane in Reading was almost the polar opposite and will be posting a review shortly.

The drive-through closed at 9:15 PM because the most senior staff member said they couldn't handle only having 3 staff members and customers inside. This was not surprising, as one of the staff members had a rude and unhelpful attitude. If they can't handle it, they shouldn't have opened in the first place.

I would like to share my thoughts on the wonderful staff at this restaurant. Every time we visit, they are friendly and accommodating. The snacks and coffee are always delicious and the service is consistently excellent. Thank you for all that you do, we truly appreciate it.