Reviews - Whataburger
Reviews summary
**Restaurant Review: A Mixed Bag of Experiences**
At this popular restaurant, customer experiences varied widely. While many praised the warm atmosphere and friendly staff, some encountered service hiccups, such as incorrect orders and lengthy wait times, particularly in the drive-thru. Notably, the food consistently received high marks, especially the hearty, flavorful burgers. Guests appreciated the cleanliness and helpfulness of staff, with one standout employee earning rave reviews for her exceptional service. Though some interactions fell short of expectations, the overall quality of food and the inviting environment made for memorable dining experiences. Whether for a late-night burger or a post-trip meal, this restaurant delivers solid satisfaction.
Was Anonym at Whataburger a mag?
I had the best A-1 thick, hearty burger I've ever had at any Whataburger location, and it was close to midnight. I just had to let them know how incredible it was! Keep up the fantastic work! View all feedback.
What Kelson Maloy dislikes about Whataburger:
When our food arrived, it was incorrect; my husband and mother-in-law's burgers were missing cheese. By the time we were nearly finished with our meal, the same woman who took our order came over to our table and started mopping and sweeping right next to us. One of the fundamental rules of hospitality is to avoid cleaning around customers who are still eating, yet she even asked my sister-in-law to move her feet.
I... View all feedback.
Reviews from various users
Last update : 05.02.2024
The bacon Bleu cheeseburger was delicious! They should DEFINITELY keep this on the menu. The onion rings were also good but not a whole lot came in the cardboard holder. So good!
We liked it but the wait was very long in the drive through. We waited for prob 40 minutes total. We prob sat at the window for 25. They were kind of rude about BBQ sauce my kid wanted for his fries. She tried to tell us it was in the bag.. It wasn't. Thenshe wanted 64 cents for BBQ sauce and we said why.. It should be free. We thought I'd be a little packet but she didn't explainit was this big dipping cup and she made a stink face when we said it should just come with it. We gave her some money and shegave us the sauce and then we realized it was the larger kind. Stupid customer service. They were rude we were rude back. Foodwas excellent and everyone was happy.
The food was freshly made, and the staff were very friendly, taking the time to explain the menu options to us since it was our first visit from the UK. They even provided recommendations for places to explore. The restaurant was immaculate, and our meals were served promptly at our table. Overall, we had an excellent meal for the price we paid.
During our road trip, we stopped at the drive-thru. The staff at the window were very friendly, and we asked for certain condiments. Our order was correct, and the food was delicious. We tried the breakfast burger meals, and we didn't have to wait long at all.
When our food arrived, it was incorrect; my husband and mother-in-law's burgers were missing cheese. By the time we were nearly finished with our meal, the same woman who took our order came over to our table and started mopping and sweeping right next to us. One of the fundamental rules of hospitality is to avoid cleaning around customers who are still eating, yet she even asked my sister-in-law to move her feet. It seems that this employee could benefit from some additional training. While she appeared confident, she missed a basic courtesy that is essential in the hospitality industry. Overall, it was a disappointing experience! For reference, she had glasses and blonde hair.
Last update : 21.11.2023
Service: Delivery Meal type: Lunch Price per person: $10–20 Food: 4 Service: 3 Atmosphere: 4 Recommended dishes: Cheeseburger
Food: 5 Service: 5 Atmosphere: 5
Great burgers as always! No matter what location...all good! Traveling thru town and just what we needed for lunch! Great friendly customer service, delivered to your table with condiments...thanks! . Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: French Fries, Bacon Burger
Food: 4 Service: 4 Atmosphere: 4
**Service:** Takeout **Meal Type:** Dinner **Price per Person:** $30–50 **Food:** 5/5 **Service:** 5/5 **Atmosphere:** 5/5 **Recommended Dish:** Double Hamburger
Last update : 10.05.2023
Monica was very friendly and helpful nice to meet people like her. And this time, keep the good work. I want you all.
We came to this location after a trip to Galveston. This place is clean and they have great customer service. The food was good and warm. The fries were hot. Pretty good location to stop at.
MARY! The Assistant manager was able to help me out when I was having issues with my order, she took care of it ASAP and he customer service was above and beyond, honestly have never received such great service from a Whataburger EVER!! Thank you so much Mary!! I will also be doing the survey for her significant service!
I had the best A-1 thick, hearty burger I've ever had at any Whataburger location, and it was close to midnight. I just had to let them know how incredible it was! Keep up the fantastic work!
