PizzaExpress - Winchester

I find it’s always a bit ‘hit and miss’ with pizza express. Some are excellent and others, like this one, could do with a bit of ‘love’ ie a good clean unless t... read more I find it’s always a bit ‘hit and miss’ with pizza express. Some are excellent and others, like this one, could do with a bit of ‘love’ ie a good clean unless they are going for a ‘rustic’ vibe!! Just felt a bit grubby with tacky tables and staff sitting around chatting!! Maybe it was the time of day we visited somewhere between lunch and dinner, it was quiet so you’d expect things to be clean and tidy though the service was friendly and quick. Pizza quality good and nice location.

I love pizza express, but this one has made me seriously think if I wish to visit again. We had a variety of servers, my partner in crime has a Gluten intoleran... read more I love pizza express, but this one has made me seriously think if I wish to visit again. We had a variety of servers, my partner in crime has a Gluten intolerance and this caused a few issues. First server told us no problem with order, then next server says can't order that pizza if want gluten. So need to order again, including me, even though I'm having the same. Then different server has to bring my friends drink, because I stated she still hadn't received it. We both ordered a Leggera to begin with, which has salad in the middle (I'm sure before it had more than just salad leaves). Why my friend couldn't have this is strange, only difference with normal pizza is middle has been cut out. Anyhow I digress. Pizza arrives and mine looks messy, salad leaves outside the hole in the middle and some of the dressing is on the pizza very slap dash. My friends pizza had far too much sauce for the base, infact that was mainly what it was and she wasn't very happy if I'm honest. We ordered coffees with small dessert, run out of what my friend wanted (not a happy bunny by now and just wants to leave). My coffee was nice but my friend left most of hers as not happy and the staff just didn't seem to care. The service over all left a lot to be desired, we will definitely not be back.

Really disappointed I came here for a family celebration and firstly I have a family member with a disability and the was too many stairs then we ordered and we... read more Really disappointed I came here for a family celebration and firstly I have a family member with a disability and the was too many stairs then we ordered and we even mentioned that is family member was diabetic and their food took an awfully long time so that wasn’t amazing the food was average but still not as amazing as we have had in other pizza expresses then we ordered desserts an it took an hour to come and it wasn’t even a very difficult order and the toilets were down another set of stairs so definitely do not come here if you have a disability it was absolutely boiling in the building and not even that the pizza express app that always works for us in other pizza expresses so never come here needs major improvement more staff bigger kitchen so overall awful experience for us do not come here.

I had never been to a Pizza Express before, and this visit has convinced me to never go again. Upon entering the restaurant, we were not greeted at all, forcing... read more I had never been to a Pizza Express before, and this visit has convinced me to never go again. Upon entering the restaurant, we were not greeted at all, forcing us to awkwardly stand there until a waitress finally acknowledged us. We had to wait for a table to be cleaned so we could be seated for our reservation, which wasn't a problem, but the restaurant wasn't very busy and every other table was left dirty. Throughout my visit, not one table around us was cleaned. The service was extremely slow. Our mains sat in the kitchen for a while before being brought over, and we then waited 30 minutes for our plates to be cleared after finishing. The food wasn't great, especially considering the price. When our plates were finally cleared, we weren't offered a dessert menu or the bill, and we were just left there. Overall, the customer service is terrible, the food is mediocre, and the high prices do not reflect the quality or portion size of the food. I do not recommend this restaurant at all.

Really disappointed. Restaurant was cold and very messy. Sat at a broken table so had to ask to be moved. The waiter had to be prompted to take our order. The f... read more Really disappointed. Restaurant was cold and very messy. Sat at a broken table so had to ask to be moved. The waiter had to be prompted to take our order. The food was ok but the pizza bases were soggy. Staff too busy pulling each others hair and chatting to clean. Won’t be going back.