Zizzi - Winchester

Staff we really accommodating as we were very late due to stand still traffic on the motorway. Annisa (Anne Isabelle) was amazing with us so patient and friendl... read more Staff we really accommodating as we were very late due to stand still traffic on the motorway. Annisa (Anne Isabelle) was amazing with us so patient and friendly, went above and beyond to find us a table we wanted, give us menu recommendations when we weren’t sure. Helped us with a receipt issue to enable us to use the vouchers we had. Really chatty and friendly and made the experience for us! Thank you

We booked Zizzi in Winchester for a table of 6 as we were visiting the Market. One of our party pulled out so 5 of us went. We explained this to the lady who we... read more We booked Zizzi in Winchester for a table of 6 as we were visiting the Market. One of our party pulled out so 5 of us went. We explained this to the lady who we first saw upon arrival, she disappeared and came back, took us through and proceeded to put 5 people on a table for 4. My husband was awkwardly squeezed onto the end. I pointed out that there wouldn’t be enough room for all our plates during the meal and asked to be moved. She proceeded to tell me that they are trying to squeeze as many people in as they can. I said I wasn’t happy with this and again asked to be moved to the laid 6 person table next to us or at least a 5 person table. She came back with ? the Manager who said, begrudgingly, he’d move us to the table for 6, and he reiterated they’re trying to squeeze in as many as they can. He had no understanding of the fact that his staff would not be able to get all the plates and glasses for 5 customers on a table for 4 !, and, frankly, didn’t seem to care. The first waitress who came over to sort out our drinks was lovely, sadly I didn’t get her name but she was very polite, helpful and friendly. She also took our food order and brought part of our starters out. The Manager brought some starters out, rushing so much that as he came down the stairs one of the rolls flew off the plate and landed by another customer he was oblivious to this luckily our original waitress saw it and got another roll sorted. When our mains came out our point was proven no way would the poor waitresses have got our 8 plates of food and 5 glasses on a 4 person table! I ordered another drink via a different waitress who served our mains, this never arrived, so we had to make sure we weren’t charged for it at the end. The food itself was very well presented and tasted very good, no complaints there at all. My opinion is that Management need to worry less about squeezing people in and worry more about the customers they can get in properly. I, personally, would not advise going here because if I’m spending my hard earned money I expect the Management Team to actually care about the customers. The only thing that saved them today was our first waitress who was fantastic. Management need to care more for their stressed out waiters and waitresses who were taking the brunt of complaints we were not the only ones with issues today. Too many people being squeezed in without having booked first causing the waiting staff to be stressed and rushed off their feet. As we were getting ready to leave they came to clear the table before we’d even got our coats on. Not a good experience.

We booked a table at a very busy time with the run up to Xmas . I thought as I sat down this could take while but complete opposite the service was brilliant an... read more We booked a table at a very busy time with the run up to Xmas . I thought as I sat down this could take while but complete opposite the service was brilliant and our meals were cooked to perfection one of the best lasagnas I’ve tasted with lovely garlic bread on the side .

I had a bad experience at this restaurant as my meal was not gluten-free and both me and my daughter, who has celiac disease, got violently ill afterwards. I wo... read more I had a bad experience at this restaurant as my meal was not gluten-free and both me and my daughter, who has celiac disease, got violently ill afterwards. I would recommend avoiding this place.

Have been a couple of times but we've always loved going for food there, Izzie and Connor are both phenomenal people with great personalities and always up for... read more Have been a couple of times but we've always loved going for food there, Izzie and Connor are both phenomenal people with great personalities and always up for a laugh, but still getting everything out to you in a timely manner! Highly highly recommend going...