Cask Kiln Kitchen - Wilmington

We were told it would be a 45 minute wait for a table. We gave our number and came back after an hour and 15 min but no table available yet. Told to go to the upstairs lounge to wait for a table and after another 10 minutes told we would not be able to get a table at all. Felt very disappointed that we were not just told to begin with that we would not get a table. It was a very big waste of our time and felt very disrespectful. Please tell customers up front if they will not be getting a table.

Two years ago my wife and I had a terrific date night at this restaurant. We returned tonight with our two kids and the result was way different. The food took an unacceptably long time to be served. By the time my entrée came I was no longer hungry (I ate the kids food and I asked them to take the entree off the bill. The waiter’s response was no they can’t do that, so I requested that the manager come out and speak with me. Instead of him hearing my feedback and doing the right thing I was told that the fire times were absolutely right and that there was nothing wrong with their kitchen. I told him that I am their customer and I’m saying there’s an issue, and he didn’t believe me. He ended up holding to his story that they did nothing wrong but crediting back the entrée. As a business owner I was incredibly disappointed that they did not own up to the feedback that was being provided by one of their guests. I had a few quick conversations with some tables next to me and they felt the same exact way that I did. The business owners need to be aware that management is giving the restaurant a bad reputation by treating customers with disrespect and not following the cardinal rule of customer service: the customer is always right. Two years ago this was one of my favorite establishments but as of tonight I will never go back there again.

Two years ago my wife and I had a terrific date night at this restaurant. We returned tonight with our two kids and the result was way different. The food took an unacceptably long time to be served. By the time my entrée came I was no longer hungry (I ate the kids food and I asked them to take the entree off the bill. The waiter’s response was no they can’t do that, so I requested that the manager come out and speak with me. Instead of him hearing my feedback and doing the right thing I was told that the fire times were absolutely right and that there was nothing wrong with their kitchen. I told him that I am their customer and I’m saying there’s an issue, and he didn’t believe me. He ended up holding to his story that they did nothing wrong but crediting back the entrée. As a business owner I was incredibly disappointed that they did not own up to the feedback that was being provided by one of their guests. I had a few quick conversations with some tables next to me and they felt the same exact way that I did. The business owners need to be aware that management is giving the restaurant a bad reputation by treating customers with disrespect and not following the cardinal rule of customer service: the customer is always right. Two years ago this was one of my favorite establishments but as of tonight I will never go back there again.

Two years ago my wife and I had a terrific date night at this restaurant. We returned tonight with our two kids and the result was way different. The food took an unacceptably long time to be served. By the time my entrée came I was no longer hungry (I ate the kids food and I asked them to take the entree off the bill. The waiter's response was no they can't do that, so I requested that the manager come out and speak with me. Instead of him hearing my feedback and doing the right thing I was told that the fire times were absolutely right and that there was nothing wrong with their kitchen. I told him that I am their customer and I'm saying there's an issue, and he didn't believe me. He ended up holding to his story that they did nothing wrong but crediting back the entrée. As a business owner I was incredibly disappointed that they did not own up to the feedback that was being provided by one of their guests. I had a few quick conversations with some tables next to me and they felt the same exact way that I did. The business owners need to be aware that management is giving the restaurant a bad reputation by treating customers with disrespect and not following the cardinal rule of customer service: the customer is always right. Two years ago this was one of my favorite establishments but as of tonight I will never go back there again.

My third visit to cast kiln. I recommend it very much, but I was somewhat disappointed by some asspects of the meal. most clear, my lamb.