Kfc - Willard

When I called to express my concerns, the person I spoke to claimed to be the manager. However, when I asked for their name, they hung up on me. I tried calling... read more When I called to express my concerns, the person I spoke to claimed to be the manager. However, when I asked for their name, they hung up on me. I tried calling back, but no one answered. This level of unprofessionalism is truly disappointing. We paid a decent amount for our meal, only to receive subpar food, and then when I reached out to resolve the issue, they chose to hang up instead of making things right. In the past, I was promised a voucher but never received it.

Absolutely the best coleslaw I've ever had! The drive-thru service at this KFC is outstanding—quick and friendly! read more Absolutely the best coleslaw I've ever had! The drive-thru service at this KFC is outstanding—quick and friendly!

Horrible!!!! Finally decided to try our KFC location. We order two 3 piece tender meals the chicken was cold and old the biscuit hard as rock the slaw was warm.... read more Horrible!!!! Finally decided to try our KFC location. We order two 3 piece tender meals the chicken was cold and old the biscuit hard as rock the slaw was warm. I call the next day ask for the manager she listen to my complaint I was very pleasant. She tells me her name is Morgan she is night manager no worries come by tomorrow we will make it right. So again before work we go to KFC explain ourselves say we spoke to Morgan lastnight she said to come in she has my info she will make it right. Well first of all there is no Morgan period this manager tells me and instead of making things right she says sorry call corporate. Wow so two days in a row I couldn't eat before going into work because they are worst than kids here. Who lies about any of that. Also, pretty sure that when I heard this girl say the word manager ? ? ? she was the Morgan on the phone the evening prior. I called corporate they said the same things about making it right. However, I haven't seen any effort yet. So my hubby I vow to never ever go there again the willard location anyways. Next time I want to over pay for food I will go to Chipotle that is what I should've done in the first place.

Fast friendly service. read more Fast friendly service.

The chicken is consistently delicious, but the prices have increased to a point where I hardly go anymore. read more The chicken is consistently delicious, but the prices have increased to a point where I hardly go anymore.