Swiss Chalet - Whitby

I ordered delivery from Swiss Chalet and was disappointed with the soggy and mediocre food. I used to enjoy dining at Swiss Chalet, but it feels like the quality has deteriorated. It seems like the food is rushed and not prepared properly.

I have some friends who used to live in Canada but now reside in Florida, and they have a strong love for Swiss Chalet. Even though they don't know each other, they both share a common obsession for the Swiss Chalet BBQ sauce! I used to work at Swiss Chalet many years ago and stopped dining there for a while after being surrounded by it every day. However, when one of my Floridian friends visited, we decided to go there for her first meal back in Canada. Surprisingly, the food was even better than I remembered. Our group of six all enjoyed chicken dinners, with extra sauce on the side, of course. The restaurant was mostly empty, with half of it blocked off and not available for seating. Our server was fantastic, making sure to accommodate all of our requests, although I unfortunately didn't catch her name.

The staff at the restaurant were not very friendly. We waited 8 minutes at the door before being seated. Once we were seated, we waited another 8 minutes and none of the 4 servers came to our table; 2 of them were sitting and eating themselves. So we decided to leave. We then went to Swiss Chalet in South Whitby, where we were seated and served within 1 minute. The staff there were much friendlier and the service was great at this location.

Ordered take out, the chicken tenders are very very dry and way too crunchy. The smaller pieces had mostly breading.Suggest manager try the tenders and see if I'm wrong.

It's not 5 star dining but the meals were good and the service was very good. Nice to go out for a meal where the staff appear to be happy you've come to dine there. Nice evening!