Starbucks - Wheeling

Coffee, Coffee & Tea, American
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Starbucks

Starbucks
3.3 / 5 (126 reviews)

Description

At a Starbucks located within a Kroger store, mixed reviews have emerged regarding customer service and employee behavior. While some patrons praise the cozy atmosphere and friendly staff, others have reported negative experiences, particularly highlighting rudeness from an older barista and frequent issues with order accuracy. Customers have expressed frustration over inconsistent service, with new staff leading to longer waits and incorrect orders. Additionally, accessibility is noted as a strong point, thanks to its convenient location, but disappointments around product availability, like sold-out merchandise, have left some visitors seeking alternatives. Overall, potential customers should approach with caution.

Last update: 17.01.2026 from: Dakoda

Feedback

★ 3.3 / 5 from 126 reviews
dakoda-debolt-1
09.02.2024

I work at the Kroger's where this Starbucks is located. The employees are amazing and provide great customer service. The coffee is also very good.

thomas-allen-3
09.02.2024

I ordered a hot coffee at this restaurant and was disappointed to receive a cold one instead. It seems like they have a lot of new staff members every day, which is frustrating. We used to spend a lot of money at this Starbucks location, but now I am reconsidering.

crystal-lefevre
09.02.2024

I went to purchase a bag of whole coffee beans. I had to wait for the staff to acknowledge me, and then it took them a while from the moment I ordered to the moment I paid for it. Usually I don't mind waiting a few minutes, but I was in a hurry to get somewhere. The parking lot is shared with Kroger, and you can find the Starbucks inside the Kroger store.

greg-homol-1
09.02.2024

Clean store, with friendly baristas.

r-user-7
29.08.2023

Place was great! Staff was super friendly. I went looking for a Been There Series coffee mug and they were all out. Worker told me they’ve been out of them for months which was a bummer! But overall great experience even if they didn’t have what I was looking for.

FAQ

As a customer, you can use the WiFi of the restaurant free of charge.

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