Starbucks - Wheeling
Starbucks
Description
At a Starbucks located within a Kroger store, mixed reviews have emerged regarding customer service and employee behavior. While some patrons praise the cozy atmosphere and friendly staff, others have reported negative experiences, particularly highlighting rudeness from an older barista and frequent issues with order accuracy. Customers have expressed frustration over inconsistent service, with new staff leading to longer waits and incorrect orders. Additionally, accessibility is noted as a strong point, thanks to its convenient location, but disappointments around product availability, like sold-out merchandise, have left some visitors seeking alternatives. Overall, potential customers should approach with caution.
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Feedback
I work at the Kroger's where this Starbucks is located. The employees are amazing and provide great customer service. The coffee is also very good.
I ordered a hot coffee at this restaurant and was disappointed to receive a cold one instead. It seems like they have a lot of new staff members every day, which is frustrating. We used to spend a lot of money at this Starbucks location, but now I am reconsidering.
I went to purchase a bag of whole coffee beans. I had to wait for the staff to acknowledge me, and then it took them a while from the moment I ordered to the moment I paid for it. Usually I don't mind waiting a few minutes, but I was in a hurry to get somewhere. The parking lot is shared with Kroger, and you can find the Starbucks inside the Kroger store.
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