Kfc - Wheeling

I called the manager to address the issue, and he said I could come back to get the missing wing. I was not willing to go back out for just 1 wing, so I suggest... read more I called the manager to address the issue, and he said I could come back to get the missing wing. I was not willing to go back out for just 1 wing, so I suggested that he bring me a whole new meal instead. However, he stated that they don't deliver and they couldn't fulfill my order. This experience left me feeling frustrated and disappointed. I believe that supporting local businesses should come with better customer service. I reminded the manager that my money doesn't grow on trees, and I work hard for it.

Worst experience at this location I've had. Overdone nugs, they gave us 0 sauces for the 20$ box! Called the store,it rang the first time someone picked up and... read more Worst experience at this location I've had. Overdone nugs, they gave us 0 sauces for the 20$ box! Called the store,it rang the first time someone picked up and then hung up, then tried several more times and no answer. Will not be back. Probably will just make my own fried chicken from now on. Waste of money, time, and gas.

This used to be a great restaurant, but the quality of the food has declined somewhat. The portion sizes have significantly shrunk while the prices remain high,... read more This used to be a great restaurant, but the quality of the food has declined somewhat. The portion sizes have significantly shrunk while the prices remain high, and they've eliminated the buffet option.

Employees not helpful, been in store for 10 minutes without being able to speak to an employee. Terrible customer service. Do not recommend. read more Employees not helpful, been in store for 10 minutes without being able to speak to an employee. Terrible customer service. Do not recommend.

I had to turn off my car and wait around six minutes before they took my order at the drive-thru. However, once I mentioned my online order, I received my food... read more I had to turn off my car and wait around six minutes before they took my order at the drive-thru. However, once I mentioned my online order, I received my food right away when I reached the window. My only complaint was the long wait to place my order at the order box.