Mcdonald's - Wheaton

This situation was closed on Saturday. 5/21/22 at 10:48 o'clock. that means it's not 24 hours on Saturday. I understand that staff is hard now, so please change... read more This situation was closed on Saturday. 5/21/22 at 10:48 o'clock. that means it's not 24 hours on Saturday. I understand that staff is hard now, so please change hours for a consistent time when they know they have employees. every time I drive here, this is Thurs-Sun, it is closed with just a few exceptions. that is unacceptable, they update the hours to reflect a consistent time.

I usually don't leave reviews for the fast-food places I visit, but I feel compelled to comment about the person at the second window. She is always so cheerful... read more I usually don't leave reviews for the fast-food places I visit, but I feel compelled to comment about the person at the second window. She is always so cheerful and beautiful! This is the second time I've seen her, and both experiences have been 110% wonderful!

The service is always slow. Yesterday, when I said I needed a moment, the guy on the intercom told me he would assist the next customer and didn’t return to me... read more The service is always slow. Yesterday, when I said I needed a moment, the guy on the intercom told me he would assist the next customer and didn’t return to me until 3 or 4 cars later. I opted for the $3 package, and the service was even more disappointing.

I'll admit I haven't been inside a McDonald's in close to 10 year's, Drive-thru only. But walking in this one was a mistake. Ok things change, I understand. But... read more I'll admit I haven't been inside a McDonald's in close to 10 year's, Drive-thru only. But walking in this one was a mistake. Ok things change, I understand. But to have no one at the register taking patrons order's. Yes they're we're kiosks setup in the ordering area, but had never used one before. Thought it would be easier to just order with a person. You know, like they did in the old day's. When people actually spoke to each other instead of texting. The only person visible was the lady work the drive-thru. She looked my way several times in the 10 minutes that I stood at the register. Never saying a word to me. A simple hello I'll be right with you would have made quite the difference. But instead nothing. I had turned to other patrons and had asked if they could tell me how I could place an order. And then the lady working the drive thru came charging over to me with an angry face and yelling loudly. I'm coming, I'm coming !! I admit she was alone and extremely busy tending the drive thru customs, it was 8am. So I totally understood. But to treat me like that was uncalled for. I also was a customer. And deserved to be treated as such.She did take my order, told me there was only two people working the floor. But never apologized for yelling at me. Turns out she was the manager. And she wasn't alone they're were 5 people in the back making the order's.Other than asking the other patrons how to go about ordering, I stood there patiently waiting.I understand being overwhelmed, but to take it out on a custom is severely messed up.

I want to give a big thank you to the person handling the drive-thru orders. She has consistently double- and triple-checked my order to ensure it's correct. Si... read more I want to give a big thank you to the person handling the drive-thru orders. She has consistently double- and triple-checked my order to ensure it's correct. Since my food was made fresh, it turned out pretty well for a McDonald's lunch!