Chili's Grill - Wheaton

Chili is one of my favorite dunes in restaurants, but the inexperienced staff leads to much confusion and slow service. to make the dinge even worse, the restau... read more Chili is one of my favorite dunes in restaurants, but the inexperienced staff leads to much confusion and slow service. to make the dinge even worse, the restaurant itself begins to look a bit ashamed. on the bright side, eating is still good!

We live nearby and no matter how many times we have come to this location we have always left upset. I think it’s time for us to officially put chilis on the sk... read more We live nearby and no matter how many times we have come to this location we have always left upset. I think it’s time for us to officially put chilis on the skip list instead of having it as a easy weekly spot for us to eat at. Tonight was no different. It was not crowded like always and we asked for a booth and the host declined saying that he did not have any available despite me counting six open booths on the active side of the restaurant. I Hidden watched him seat the next three groups in those open booths that he declined to put us in. Our server was friendly when she greeted us and that is about the only positive I can give. We ordered fried mozzarella as an appetizer a pasta dish and a salad. After waiting maybe five minutes the main dishes were brought out no side of our appetizer. When we asked where the appetizer was the food delivery person was confused and said you didn’t order one. About five minutes after we got the food our appetizer was then delivered. The food itself was very bland and after I ate the top layer of the pasta it became apparent that there was no other seasoning on the dish. The salad which was advertised as spicy was anything but spicy. Towards the end of our meal I asked for the manager and they never showed up. we waited for about 15 minutes after we paid and since they decided to not show we left. All I wanted to tell him was how we always come here and it’s never good so he could hopefully make changes and we could come back in the future. After spending $60 there we left hungry and upset and had a better meal from the McDonald’s next-door. I think it’s time for corporate to either officially shut this place down or step in and make it work like any other location.

We live nearby and no matter how many times we have come to this location we have always left upset. I think it?s time for us to officially put chilis on the sk... read more We live nearby and no matter how many times we have come to this location we have always left upset. I think it?s time for us to officially put chilis on the skip list instead of having it as a easy weekly spot for us to eat at. Tonight was no different. Itwas not crowded like always and we asked for a booth and the host declined saying that he did not have any available despite mecounting six open booths on the active side of the restaurant. I Hidden watched him seat the next three groups in those openbooths that he declined to put us in. Our server was friendly when she greeted us and that is about the only positive I cangive. We ordered fried mozzarella as an appetizer a pasta dish and a salad. After waiting maybe five minutes the main disheswere brought out no side of our appetizer. When we asked where the appetizer was the food delivery person was confused and saidyou didn?t order one. About five minutes after we got the food our appetizer was then delivered. The food itself was very blandand after I ate the top layer of the pasta it became apparent that there was no other seasoning on the dish. The salad which wasadvertised as spicy was anything but spicy. Towards the end of our meal I asked for the manager and they never showed up. wewaited for about 15 minutes after we paid and since they decided to not show we left. All I wanted to tell him was how we alwayscome here and it?s never good so he could hopefully make changes and we could come back in the future. After spending $60 therewe left hungry and upset and had a better meal from the McDonald?s next-door. I think it?s time for corporate to eitherofficially shut this place down or step in and make it work like any other location.

This location is in a constant struggle for a good meal and reputable service, cook, and management team. My medium steak was sent back TWICE and it still came... read more This location is in a constant struggle for a good meal and reputable service, cook, and management team. My medium steak was sent back TWICE and it still came back this rare. I asked the server for the manager and she said, All she can do is take theitem off your bill, but wouldn 't send the manager over. Which made me wonder if they were running without a manager late on aSaturday night. They finally made me a new steak but fully expected me to eat my cold potatoes and broccoli from my first plate.They literally brought out a new steak on a tiny saucer plate. Sadly, every time we go we are always very unsatisfied. We saywe 'll never go back, but enjoy their menu items and give them a chance to try to redeem themselves.

We were seated quickly and requested a booth, but despite several being available, we were placed at a table. Our waitress, Hannah, was pleasant, but we only sa... read more We were seated quickly and requested a booth, but despite several being available, we were placed at a table. Our waitress, Hannah, was pleasant, but we only saw her three times: to take our order, bring the appetizers, and serve our main course. She didn't check on us for drink refills, so we had to ask another waitress for help. Even the manager, who was just walking around, didn't offer any assistance. To make matters worse, the food was disappointing. The mozzarella sticks were burnt and greasy, and the fajitas were overly salty. There are many other restaurants with much better service. Overall, it was a truly awful experience.