Dunkin' - Wethersfield

Poor customer service by the two men I encountered at the window this morning. One gave me my food without napkins so I waited for him to come to the window as... read more Poor customer service by the two men I encountered at the window this morning. One gave me my food without napkins so I waited for him to come to the window as I noticed he was busy putting orders together. I wanted to believe that he was just busy and not intentionally choosing to not come to the window. The other guy was also busy but then he looked at me and kept going about his business. I didn't want to honk my horn but I had to because I felt ignored. The one guy looked at me as I was calling him to come to the window and he ignored me. I hear the other guy asking him what does she want? I already gave her her order so now, I am upset. You pretty much could've asked me but you chose to ask your co-worker. Wow, I was shocked at how poor they both were at providing good customer service to a paying customer and I am actually shocked at their responses because I was not being rude at all. I love Dunkin' Donuts but employees with bad customer service will ruin your experience as a customer and Dunkin' Donuts reputation. I didn't even get an apology from neither one of them. I really hope the managers will have a sit down with their staff and educate them on what good customer service consists of because what I experienced this morning was unacceptable.

This appears to be the only Dunkin' I've visited that won't let me order an iced coffee without ice or with the ice on the side. There's always some sort of pro... read more This appears to be the only Dunkin' I've visited that won't let me order an iced coffee without ice or with the ice on the side. There's always some sort of problem when I try to place an order here. The staff often seem rude, either rushing me through the order or speaking to me in a condescending tone when I have questions about the menu. Although I have free coffee available at this location for the rest of the year, I'm hesitant to return and redeem it. I would recommend going to the other locally owned Dunkin' down the road, where you can expect much better service from the staff.

If I could give this place a rating lower than one star, I definitely would. We didn't even get the opportunity to order. When we pulled up, the staff member ap... read more If I could give this place a rating lower than one star, I definitely would. We didn't even get the opportunity to order. When we pulled up, the staff member appeared to be in such a hurry to rush us through the line that it made us uncomfortable. It felt like no matter what substitutions we requested, we wouldn’t be able to find what we wanted. Ultimately, we chose not to make a purchase.

Dunking Prices keep going up as much as their long lines in the morning lol I?m not mad at them but man can they start getting more workers or bigger facilities... read more Dunking Prices keep going up as much as their long lines in the morning lol I?m not mad at them but man can they start getting more workers or bigger facilities so they can produce at a faster pace ???????????

I waited in line 20mins for 2 coffees and the people in line was aggravated and was blowing their car horns awful???? read more I waited in line 20mins for 2 coffees and the people in line was aggravated and was blowing their car horns awful????