Water Edge - Full Menu

Pretty grounds, nice rooms. Focus is on weddings- I.e. all shops geared to wedding party. Sunday brunch extensive and expensive. Spa experience (massage) medioc... read more Pretty grounds, nice rooms. Focus is on weddings- I.e. all shops geared to wedding party. Sunday brunch extensive and expensive. Spa experience (massage) mediocre.

Went last weekend for a facial in the spa with a close girlfriend. First visit to the spa but I have been to the property prior for a wedding and an overnight s... read more Went last weekend for a facial in the spa with a close girlfriend. First visit to the spa but I have been to the property prior for a wedding and an overnight stay. The staff was kind, professional, welcoming understanding and which is why there is a 2 star rating versus 1. Facial received was the Vit C facial. You can tell as soon as the products are on put on your face that they are not great quality. I have had many facials and these products (unfortunately I didn't catch the name of the product line) are absolutely subpar. You didn't even feel them on your face afterwards like the soft, glowing feel you have after a facial. The facial itself was 50 minutes. It was just shy of $190 with taxes and automatic gratuity added. Expectations at a resort and spa at that price point are much higher than what was received. The esthetician was very kind and sweet but that's all of the positives from the 50 minutes. You expect you will pay more at a resort and spa but this was likely one of the worst (if not the worst) facial I have ever received. When asked at checkout about the services my friend was very honest. I initially felt reserved on sharing my thoughts however then decided it was best to provide constructive feedback. The gal checking us out was very appreciative of our honest feedback and was professional in seeking a better understanding of what could have been improved. She provided a few vouchers for the restaurants on site and a full sized complimentary hand cream. None of that was necessary but the gesture was appreciated. Unfortunately, the restaurant was even more of a fail than the facial experience. I went yesterday to a private esthetician where I received almost 2 hours of services, a great facial, a wonderful hydrating jelly mask, red light therapy, dermaplaning of entire face and eyelash tinting for $40 more than the facial services at Waters Edge. This facial was amazing not to mention all of the additional services. The property is beautiful, the staff was very accommodating but I would not even consider going back to the spa or the restaurant.