Water Edge - Westbrook

And more expensive because of the holiday. Carol, one of the employees at the restaurant podium would benefit from refresher in pleasantness. Notice the tables... read more And more expensive because of the holiday. Carol, one of the employees at the restaurant podium would benefit from refresher in pleasantness. Notice the tables in the main dining room no longer have table cloths. Silverware is not replaced after repeated trips to the buffet. Seems the waitress had too many tables to cover so when something was needed, the guest got up from the table to locate her and request what was needed. The buffet offerings did not match the published Easter menu. No where in sight was a whole smoked salmon nor were crepes flambéed with cordial of choice. There was no cordial to choose! Shrimp was watery and not crisp, the English muffin under the eggs Benedict were limp because not toasted, the lamb was dry, chafing dish entrees were cold, and platters were not replenished in a timely basis. And the Easter Bunny left his post 15 minutes early as noted by one of the children. Plans for next year do not include Water's Edge. Yours might not either.

The only reason I gave it a 2 instead of 1 is because the views are stunning ! My biggest complaint is OMG the noise !!! You CANT sleep ! Beware if there is an... read more The only reason I gave it a 2 instead of 1 is because the views are stunning ! My biggest complaint is OMG the noise !!! You CANT sleep ! Beware if there is an any event going on because doors will be slamming , people will be screaming ...all at 11pm . I called the front desk to file a complaint twice. Although it settled down after a while , this continued until 1-2am and if your on the bottom floor you can hear everyone walking above you . Just awful !We also ate at DATILLO restaurant : food is a 5-6/10. We had the seafood risotto and it was mainly risotto with minimal seafood and my sons cheeseburger was like rubber. I will say the crab cake was good and so was my merlot. Service was subpar ; typically with fine dining I don 't have to pour my own wine from the bottle and ask for table bread.I have lived in Connecticut for 40 years and have never stayed at this resort . I can confidently say that I will never come back here again unless it 's with friends for lunch on a water for the view and just drinks . I

Pretty grounds, nice rooms. Focus is on weddings- I.e. all shops geared to wedding party. Sunday brunch extensive and expensive. Spa experience (massage) medioc... read more Pretty grounds, nice rooms. Focus is on weddings- I.e. all shops geared to wedding party. Sunday brunch extensive and expensive. Spa experience (massage) mediocre.

The resort grounds were stunning, and I would love to return in the summer to enjoy the outdoor pool and beach in full swing. That said, be prepared for a bit o... read more The resort grounds were stunning, and I would love to return in the summer to enjoy the outdoor pool and beach in full swing. That said, be prepared for a bit of a trek from the main building and parking lot to the beach and outdoor pool. We dined at the onsite Italian fine dining restaurant, but for the price, I found it underwhelming. While the views were beautiful, if you’re looking for excellent food, I highly recommend Westbrook Pizza, which is within walking distance from the hotel, and Cristy's in Westbrook Center—where we ate twice for their fantastic breakfast and inviting atmosphere. It’s the kind of place you might see featured on "Diners, Drive Ins, and Dives." A tip for families: bring paper plates, napkins, and plastic utensils, as the kitchenette is quite bare, containing only a microwave, fridge, and sink. My kids enjoyed the indoor pool, though, as another reviewer noted, it could use some maintenance. The coffee shop and gift shop next to the pool are great additions and have almost everything you might need for your stay. Unfortunately, the customer service did not meet the expectations of a high-end resort. The only truly friendly staff members we encountered were the two gentlemen who opened the doors to the main building each day. Even the check-in process was a hassle, as it seemed some staff members were more interested in other things than attending to guests. Overall, I’d give the resort a three out of five stars. While it has some positives, it falls short in certain details.

I've thoroughly enjoyed my visits to Water's Edge, whether I've come with my family or my partner. The resort is stunning! Today, we decided to treat ourselves... read more I've thoroughly enjoyed my visits to Water's Edge, whether I've come with my family or my partner. The resort is stunning! Today, we decided to treat ourselves to a spa day, and we were able to enjoy the indoor pool, jacuzzi, and sauna on the same day as our treatment. Having access to all these amenities was fantastic. However, it was a bit crowded, and many young children and teens were there without adult supervision. At one point, I got kicked by a child in the pool, and another teen mocked my partner when he asked them not to splash us. It would have been nice if there were staff monitoring the area to help prevent situations like this. Despite that, we still had a wonderful experience. We enjoyed a couples massage, and I can attest that Lucy, who has been my massage therapist before, is simply MAGICAL. I can't wait to return and enjoy the lovely spa again!